Is it a hardware problem which has nothing to do with Windows?

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  1. Matthew Wai's Avatar
    Posts : 5,036
    Windows 10 Home 20H2
    Thread Starter
       #31

    Today, December 10, I booted into safe mode and used DDU to uninstall Intel HD Graphics Driver. Then I rebooted the PC and re-installed the latest version via WUMT.

    spapakons said:
    Dpwnload the drivers before so you won't need an internet connection until everything is working OK
    I downloaded Intel HD Graphics Driver 20.19.15.4624 from Intel HD Graphics Driver 20.19.15.4624 for Windows 10 Anniversary Update 64-bit Windows 10 driver download - Windows 10 Download
    However, when I tried to install it, I got the following:

    Is it a hardware problem which has nothing to do with Windows?-driver-couldnt-installed-manually.jpg
    Last edited by Matthew Wai; 10 Dec 2018 at 06:02.
      My Computer

  2. Steve C's Avatar
    Posts : 6,286
    Windows 10 Pro 64 bit
       #32

    Matthew Wai said:
    Today, December 10, I booted into safe mode and used DDU to uninstall Intel HD Graphics Driver. Then I rebooted the PC and re-installed the latest version via WUMT.

    I downloaded Intel HD Graphics Driver 20.19.15.4624 from Intel HD Graphics Driver 20.19.15.4624 for Windows 10 Anniversary Update 64-bit Windows 10 driver download - Windows 10 Download
    However, when I tried to install it, I got the following:

    Is it a hardware problem which has nothing to do with Windows?-driver-couldnt-installed-manually.jpg
    Use the browse for driver option from within Device Manager and try the driver options you are presented with or manually install your driver of choice from there.
      My Computers

  3. Matthew Wai's Avatar
    Posts : 5,036
    Windows 10 Home 20H2
    Thread Starter
       #33

    Within Device Manager, I selected "Browse my computer for driver software". Then, under "Search for drivers in this location", I selected the folder containing Intel HD Graphics Driver and clicked on "OK" --> "Next". Then I got the message shown in my post #31 above.

    I have already installed the latest version via WUMT.
      My Computer

  4. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #34

    Matthew Wai said:
    Within Device Manager, I selected "Browse my computer for driver software". Then, under "Search for drivers in this location", I selected the folder containing Intel HD Graphics Driver and clicked on "OK" --> "Next". Then I got the message shown in my post #31 above.

    I have already installed the latest version via WUMT.
    the latest for your CPU seems to be Version 15...not 20. though Intel's Site never makes it easy to be sure the way they change product names.... maybe i have the wrong CPU?

    Intel Processor G3240 (3M Cache, 3.10 GHz) Product Specifications

    Graphics Driver:

    Downloads for Intel® HD Graphics for 4th Generation Intel® Processors


    there are also reported issues with some of Intels latest Drivers in the 20 series corrupting Windows 10 I saw latest week, not sure if that is your issue though?
      My Computers

  5. hawkman's Avatar
    Posts : 650
    10 preview 64bit
       #35

    Well thats definately the wrong driver in post 31, should be showing as Intel- your showing the MS default.


    Is there another driver showing as problematic or unknown??
    if so check to see whats wrong in the details tab, suspect codes 10/20 or 43

    Do you have/can you install the Intel graphics control panel ??


    Roy
      My Computer

  6. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #36

    You could also run a utility such as Aida64 or Speccy to see which Intel CPU you have and download the appropriate driver. Also a utility such as Snappy Driver Install will automatically find any driver for you.
      My Computer

  7. Matthew Wai's Avatar
    Posts : 5,036
    Windows 10 Home 20H2
    Thread Starter
       #37

    Yesterday, I re-installed the driver. Today, the same malfunction happened at 13:06, a minute or two after Windows started. At 13:09 I cut off the power supply and then powered up the PC again and turned it back on. At 13:13, soon after Windows started, the same malfunction happened again. It is 14:10 at this moment. I am waiting for the next malfunction.
      My Computer

  8. Matthew Wai's Avatar
    Posts : 5,036
    Windows 10 Home 20H2
    Thread Starter
       #38

    Kbird said:
    the latest for your CPU seems to be Version 15...not 20. though Intel's Site never makes it easy to be sure the way they change product names.... maybe i have the wrong CPU?
    See for yourself.
    Is it a hardware problem which has nothing to do with Windows?-driver-version.jpg
      My Computer

  9. Matthew Wai's Avatar
    Posts : 5,036
    Windows 10 Home 20H2
    Thread Starter
       #39

    hawkman said:
    Well thats definately the wrong driver in post 31
    The screenshot in my post #38 shows that the driver version of Intel HD Graphics is 20.19.15.4531.
    Google found this: Intel HD Graphics 4400 Driver 20.19.15.4531 for Windows 10 64-bit Windows 10 driver download - Windows 10 Download
    Should I download it as a backup?
      My Computer

  10. Matthew Wai's Avatar
    Posts : 5,036
    Windows 10 Home 20H2
    Thread Starter
       #40

    spapakons said:
    You could also run a utility such as Aida64 or Speccy to see which Intel CPU you have and download the appropriate driver.
    Speccy shows the following:
    Is it a hardware problem which has nothing to do with Windows?-driver-2.jpgIs it a hardware problem which has nothing to do with Windows?-driver-3.jpg
      My Computer


 
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