Bluetooth Earbuds - Paired not Connecting...


  1. Arily
    Posts : 153
    Windows 10
       New #1

    Bluetooth Earbuds - Paired not Connecting...


    Soooo, I have Windows 10 64-bit Build: 1803 Completely updated via Windows Update.
    Trying to use Insignia Bluetooth Earbuds Model: NS-CAHBTEP01

    I used to be able to use these bluetooth earbuds just fine before (not sure which windows 10 build but it was windows 10)...But I haven't used them in awhile so they weren't paired...Went to pair them the other night and when they first pair they work perfectly fine...not an issue at all. They say, "Power On", "Device Connected". They show in bluetooth devices "Connected Voice and Music", However when I turned the device off and turn them back on later to use them they connect but not completely. Instead they say, "Power On", "Devices Connected" but they show in bluetooth devices "Connected Voice" no music. When I go to power off the device to retry it keeps saying on the device, "Power On", "Device Connected" and they will not power off at all...it's so strange... I even used a different pair of bluetooth earbuds with the same exact results so I don't think it's the earbuds...I think it's something with this windows 10 build.

    Has anyone ever heard of this and know a fix? The only way I can continue to use them is constantly removing them from bluetooth devices and do a brand new pairing until the next time I shut them off...then I have to start all over again. So strange that when I go to reconnect a second time that's when I have the issue.
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  3. Arily
    Posts : 153
    Windows 10
    Thread Starter
       New #2

    Also wanted to add really quick, I use a bluetooth speaker and it connected perfectly fine...I'm only ever having an issue with bluetooth earbuds...
    At first I thought it was because there was two signals one for output and mic for input...but the speaker also has a mic and two signals.
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  4. bro67
    Posts : 9,788
    Mac OS Catalina
       New #3

    Try a different pair of earbuds. There are known issues with Bluetooth earbuds and bluetooth devices.
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  6. Arily
    Posts : 153
    Windows 10
    Thread Starter
       New #4

    Thank you for your message. I've tried 2 different pairs as stated in my original post...I've also have a bluetooth speaker that works perfectly fine each time.

    The earsbuds just have a problem reconnecting after the initial pairing.
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  7. Arily
    Posts : 153
    Windows 10
    Thread Starter
       New #5

    The last Windows Update has really messed up my HP Beats Control Panel...However my original issue with the Bluetooth Earbuds not reconnecting properly is now solved. lol
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