PC freezes and crashes/restarts when playing games and/or browsing


  1. Posts : 1
    Windows10 Pro x64
       #1

    PC freezes and crashes/restarts when playing games and/or browsing


    Hi guys,

    I really need some help here. I have searched for days and tried every possible solution online and still nothing works. My PC is brand new, I just installed a fresh copy of Windows 10 Pro and after installing the video drivers for my Nvidia 1080TI (doesn't matter which ones, I've tried them all), my PC gets into a driver's conflict and the screen either starts flickering, either freezes at some point (I have to hard boot because nothing else works) or it's working but with great stuttering. Whenever I try to run a game or browse on youtube, it freezes and I can't do anything but reboot. At first I thought it was because Nvidia has it's own hdmi drivers installing, so I checked those off the list when installing the video driver, didn't work. then I thought it was Realtek drivers, so I blocked them from automatically installing on windows, didn't work. the problem occurs only when I install the nvidia GPU drivers, it messes up somehow, I thought it was the hdmi audio controller that binds the monitor to my gpu, so I switched it off. because my monitor gets autodetected and it has it's own hdmi output for the build in speakers. the only time when it seemed to work was when I had the Realtek audio drivers installed, then downgraded them to the Microsoft generic audio drivers, blocked windows from autoupdating them to Realtek again, and uninstalled and disabled the nvidia HD audio drivers that connected my monitor. I could run the games then but after a while I think windows autodetects my monitor HDMI output and tries to update it or configure it and that creates sound stuttering ingames to the point that it becomes almost impossible to play. I cannot figure it out. Should I install the Realtek drivers and keep the hdmi to my Acer Predator monitor (because to be honest I like sometimes to put it on the monitor speakers and listen to youtube or watch a movie so I don't want to lose this option), I cannot use the headphones only all the time, that's my only source of sound. I think the problem is between my Nvidia drivers, the monitor HDMI output and the windows generic audio drivers. I don't know which creates problem. Trying to run only with the generic drivers, and no nvidia audio drivers, doesn't work also. So my motherboard is MSI Z370 Gaming Pro Carbon AC (tho my wifi card is not plugged in) and my GPU is a Geforce 1080 TI, running on Windows 10 PRO x64. I know windows tries to autoupdate itself so sometimes that creates problem but even when I switched all that off, I still had issues.
      My Computer


  2. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    2) There are two log collectors: DM and BETA
    3) Run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)

    4) Open the website for the computer or motherboard manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    6) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread
      My Computer


 

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