hp printer stops working after updating to 1809

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  1. Posts : 194
    Windows 10 Pro
       #1

    hp printer stops working after updating to 1809


    Greetings
    After updating to 1809 (to solve another problem) my printer stopped working.
    It is HP officejet 4500 G510n-z wireless.
    Original CD was for windows XP/7 so it doesn't work. Device setup downloaded from HP support fails even after neutralizing firewall, defender, Kaspersky and taking ownership on ProgramData\HP & Program Files (86)\HP
    Installations say I don't have access to somewhere in ProgramData\HP
    but it removes the printer completely from devices and printers
    The printer doesn't print a test page
    Does anyone know what to do (besides kicking the printer out)?
    is it the right place to complain about this problem?
    thank you

    did it happen to anyone else after updating to 1809?
      My Computer


  2. Posts : 12
    Windows 10 Pro
       #2

    Did you download the software package that supports Windows 10 from the HP Support site and install it with your Admin ID?

    hp printer stops working after updating to 1809-hp-printer-software.jpg
      My Computers


  3. Posts : 194
    Windows 10 Pro
    Thread Starter
       #3

    of course. That's the only relevant program I found in HP support.
    and I ran it as an administrator (logged in to pc as administrator)
    What is the meaning of: supported for usb only? my printer is wireless
    Do I have to uninstall first?
    delete HP folders in Progam Files (x86) (incl. common files) and ProgramsData?
    Do I install with printer turned on?
    what caused this trouble in update to 1809?
    thank you
      My Computer


  4. Posts : 194
    Windows 10 Pro
    Thread Starter
       #4

    HP forum suggest rolling back to 1803
    but in 1803 I received a sudden demand to activate and activation servers were unreachable
    there should be an 1809b or 1810 version solving both problems (activation and HP printer)
    the question is do I roll back to 1803 and wait for future update or continue from 1809?
    thank you
      My Computer


  5. Posts : 12
    Windows 10 Pro
       #5

    That only supports USB refers to older versions of Windows, Windows XP and Vista.

    The activation problem with the Microsoft activation server has been resolved. You could roll back to 1803 if you wanted to try that.

    My Epson Workforce printer, scanner fax works fine under both versions but maybe I'm lucky!

    Mine is a network printer also it has a small touch screen. I was able to add it to my network by entering network ID and password. Then running the printer install program using the WiFi setup.
      My Computers


  6. Posts : 12
    Windows 10 Pro
       #6

    I found a HP wireless printer guide on the internet. You may have it already but just in case.

    HP Officejet 4500 Printers - Wireless Printer Setup | HP® Customer Support
      My Computers


  7. Posts : 12
    Windows 10 Pro
       #7

    I had time to think about this some more over lunch. I'm concerned that you might not have a successful install after rolling back to 1803. Yes I know your printer was working on 1803 but your printer software was already installed. What if the installer isn't compatible with 1803?

    Keep us posted.
      My Computers

  8. Lottiemansion's Avatar
    Posts : 91
    Windows 10 Home 64 Bit
       #8

    Hi,

    Sorry to hear your problem & this is not an answer per say, but I had a very similar problem with a C309a HP printer.

    Regardless of all my best efforts & no matter what I did, level 4 clean-up & re-install etc... it would only partially function.

    I binned the HP printer & I now have an Epson (XP-960) as this was the best way to solve the problem.

    No further issues at all.

    Epson even allow you to use third party cartridges... very nice of them!
    Last edited by Lottiemansion; 22 Nov 2018 at 16:16.
      My Computer

  9. Compumind's Avatar
    Posts : 2,717
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #9

    Hi zivshosh and others -

    I also had a horrible experience with my HP OfficeJet Pro 8610 and the 1809 update before it was pulled.

    Some things...

    1) Do not attempt a System Restore or rolling back to 1803. It will have no effect.
    2) If you imaged your system before the 1809 update, you might wish to cleanly restore that image. Then defer feature updates for 60 days.

    I also have other systems on 1809 with the same HP Software Suite running without a problem.
    One suggestion is to post your concerns on HP's printer forum.

    HP is terrible about checking and updating their drivers but it just might be a 1809 upgrade glitch.
    One thing that you can try is to cleanly uninstall all HP printer drivers and then reinstall under 1809.

    FWIW
      My Computer


  10. Posts : 194
    Windows 10 Pro
    Thread Starter
       #10

    maybe it's time to abandon HP. who knows it might happen on some future update again
    thank you all.
      My Computer


 
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