Got A Printer Problem

Page 1 of 2 12 LastLast
  1. Wiley Coyote's Avatar
    Posts : 1,097
    Windows 10 Home x64 Version 1809 (OS Build 17763.437)
       #1

    Got A Printer Problem


    The other day my HP Office Jet Pro 6830 Ink Jet quit printing in color. While troubleshooting it I got an HP Driver Update through WU. It didn't solve the printing problem, but it has really slowed down the printing. Takes three or four times longer for a page to start printing and has a delay between multiple pages. Using the PH Print and Scan Doctor utility finds nothing wrong. Still no color print, and yes I've checked the ink cartridges. I've also cleared and reset the Print Spooler and Que. Anyway today I start poking around and find this:

    Got A Printer Problem-hp-6830.png

    Question is How Do I Finish Installing a Driver? Any help is appreciated
      My Computer

  2. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #2

    see this ? https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Officejet-Pro-6830-fails-to-print-color/td-p/5588155




    Mine shows that to and no issues i have an older all in one Epson
    Got A Printer Problem-untitled.jpg

    Try unplugging USB cable from PC and Printer remove all entries in Program and Features having to do with HP printer reboot PC try installing driver again don't hook USB to PC until told to in install. Driver itself can be updated and removed from the Device Manager.
    Last edited by jds63; 20 Oct 2018 at 18:38.
      My Computer

  3. Wiley Coyote's Avatar
    Posts : 1,097
    Windows 10 Home x64 Version 1809 (OS Build 17763.437)
    Thread Starter
       #3

    Setting here wearing a big grin @jds63 I had went to the menu but figured "Set Up" wasn't for maintenance. Thanks for pointing me in the right direction.

    Oh well, there went my excuse for replacing this thing with a nice LaserJet.

    Thanks again. Much appreciated.
      My Computer

  4. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #4

    Wiley Coyote said:
    Setting here wearing a big grin @jds63 I had went to the menu but figured "Set Up" wasn't for maintenance. Thanks for pointing me in the right direction.

    Oh well, there went my excuse for replacing this thing with a nice LaserJet.

    Thanks again. Much appreciated.
    Ah, so the head cleaning worked then ?
    Usually when not using printer for long time, old cartridges and room temps can cause this.
    Welcome !!
      My Computer

  5. Wiley Coyote's Avatar
    Posts : 1,097
    Windows 10 Home x64 Version 1809 (OS Build 17763.437)
    Thread Starter
       #5

    jds63 said:
    Ah, so the head cleaning trick worked then ?
    Welcome !!
    Yep, but it's still slow to start printing. I'll fight with the driver thing some more. That's about all the weather's good for anyway.
      My Computer

  6. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #6

    Wiley Coyote said:
    Yep, but it's still slow to start printing. I'll fight with the driver thing some more. That's about all the weather's good for anyway.
    Can be slow by what your printing, paper type, what about text printing ?

    Check HP forums :

    https://h30434.www3.hp.com/t5/Inkjet...892739#M591556
      My Computer


  7. Posts : 1,963
    Windows 10
       #7

    It is installed, look at the last Event information. I use an HP Officejet Pro 6230 which I would think is similar.

    Using the EWS way > Tools > Utilities > Print Quality Toolbox > Clean Printhead.

    The first page in a session takes a very long time, it's doing a lot of calibration/alignment subsequent pages are a lot faster. Nothing is wrong.
      My Computer

  8. Wiley Coyote's Avatar
    Posts : 1,097
    Windows 10 Home x64 Version 1809 (OS Build 17763.437)
    Thread Starter
       #8

    Good morning all. Anything sent to the printer is slow to start printing. I've got a couple of fairly simple financial reports I print regularly and both are noticeably than they were before.

    FWIW, I've now been through the three step Clean Printheads three times. Since completing the first pass now the blue color is "faded" from the original set up. And three runs through the Align Printheads are all failing now.

    Still haven't figured out how to "finish" installing that driver.

    I may end up having to give up and go with a LaserJet after all.
    Last edited by Wiley Coyote; 21 Oct 2018 at 10:23.
      My Computer

  9. jds63's Avatar
    Posts : 3,139
    Windows 10 Pro 64 bit Version 20H2
       #9

    Wiley Coyote said:
    Good morning all. Anything sent to the printer is slow to start printing. I've got a couple of fairly simple financial reports I print regularly and both are noticeably than they were before.

    FWIW, I've now been through the three step Clean Printheads three times. Since completing the first pass now the blue color is "faded" from the original set up. And three runs through the Align Printheads are all failing now.

    Still haven't figured out how to "finish" installing that driver.

    I may end up having to give up and go with a LaserJet after all.
    As far as slow printing did you check my link on post # 6 ? Using Clean Printheads uses a lot of ink up so 3x's is a lot.
    Assume you know the levels of ink left in cartridges.

    When you printed a test page for alignment it was off, why you ran this alignment ?

    Thought you originally installed this driver before, most drivers are installed before hooking the USB cable until prompted to.
    How old is this All in One ?
      My Computer

  10. Wiley Coyote's Avatar
    Posts : 1,097
    Windows 10 Home x64 Version 1809 (OS Build 17763.437)
    Thread Starter
       #10

    jds63 said:
    As far as slow printing did you check my link on post # 6 ? Using Clean Printheads uses a lot of ink up so 3x's is a lot.
    Assume you know the levels of ink left in cartridges. New cartridges installed.

    When you printed a test page for alignment it was off, why you ran this alignment ? Couldn't see anything wrong with it.

    Thought you originally installed this driver before, most drivers are installed before hooking the USB cable until prompted to. Driver installed without me knowing about it.
    How old is this All in One ?
    It'll be three years old in December.

    And now without any intervention from me, it's back to normal.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:44.
Find Us




Windows 10 Forums