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My Bluetooth hell - XPS 15, Windows 10 and Microsoft bluetooth mouse
XPS 15 9560. Windows 10 Pro, 1803. Microsoft Sculpt Comfort Mouse bluetooth mouse.
Said mouse just stopped working some 2 weeks ago. Troubleshooting begins. I try the mouse on 2 different Windows machines, it pairs and connects immediatelly. Mouse is fine.
I try to remove and re-pair the mouse on my laptop, no go, says remove failed. Hmmm....something messed up with Bluetooth drivers probably. But my other bluetooth devices work just fine(Galaxy S8 and Logitech Bluetooth Stereo adapter). I proceed on a week long cycle on installing and reinstalling wireless and bluetooth drivers. Uninstalling via device manager, uninstalling hidden devices, etc. No go. I see the mouse in settings but it can not pair. Swap out the batteries, pray to all deities, nothing. It.Will.Not.Pair.
Run all possible (useless) Windows troubleshooters, nothing. Run SFC Scan, DISM Restorehealth, nothing wrong with Windows.
I finally succumb to the fact it MUST be that botchy Killer 1535 wireless card with Qualcom bluetooth on it which plagues the latest XPS devices(even though the mouse worked with it for almost a year). I order a new Intel AC 9260 and swap it out. Wifi works beautifully, bluetooth immediatelly sees and connects to all my devices except Microsoft bluetooth mouse. I'm losing my mind. I take the mouse to my work and it immediately pairs to said PC. What the freaking hell. Just for kicks I try and connect the mouse to my phone(Galaxy S8), which I didn't even know it was possible, the mouse connects without a hitch. It connects to everything EXCEPT my home laptop which I use it for.
PLEASE, anybody, please help me. I can not bear a fresh Windows install because of this. But I need my mouse. Any ideas welcome. It's a Microsoft mouse, it's Microsoft software. What gives.
TL;DR, my bluetooth mouse connects to all devices except my laptop.