New
#91
Can anyone comment on exactly why Logitech Options (NOT Options+) seems to no longer detect any devices on Windows 10 Pro 22H2?
This week - I took delivery on a new MX Keys keyboard while retaining my M510 mouse which has been working perfectly for years.
I also spent a bit of time with the Unifying Software (2.62) to ensure that the 510 was correctly unpaired with my old Logitech dongle (from years ago) and paired up with the "new" "Logi" branded dongle that came with MX Keys. I figured that the newest dongle would have the greatest chance for success with Logitech Options.
I then did a bit of cleanup in Device Manager making sure any old (greyed out) Logitech software references were removed - and that's when I think the issue began here.
Now for context - I am using the older "Options" software simply because Options+ does not support the M510.
When I fire up the Options installer - it installs fine - but I immediately get "No Device Detected". The only options I am offered at this screen is to install the Bolt App (which I do not need at all) or go Bluetooth (which I am not going to use either).
No amount of waiting or spinning circles will actually detect any presence of a "unifying" device and I have no choice but to quit and uninstall.
Now - I have read a number of articles from all over the Internet stating that the "Logitech Unifying USB" device SHOULD be listed/present in Device Manager most likely under the Human Interface Devices category - but I see nothing.
And while Device Manager shows exactly no Logitech references whatsoever - my MX Keys AND the M510 are paired up and working just fine in Windows.
How is this possible? How can these devices be paired to a Logitech specific USB receiver and have no drivers, no references, no nothing in Device Manager.
I am 100% certain that somehow, someway - some other drivers are allowing the keyboard and mouse AND Unifying Receiver to function and I need to get the 'real" Logitech Unifying USB driver reference back into Device Manager - but how?
Is there an actual Unifying driver package one can download and install to put these drivers back in place? I was assuming with the all the various packages that Logitech has out there (like Options) - at least one of them would install device drivers but maybe that is wishful thinking.
Appreciate any intel from the field on this.
Cheers!
Sonic.
If you think about it Windows has to have basic Unifying drivers included with it. Otherwise, how could install it? After Windows is installed then you can install whichever other Logitech software you need such as Logi Bolt and Options+.
That is because for newer Logitech devices Options+ is beginning to replace Options.
About a month or so ago support was added to Options+ for the Logitech M510 mouse. Also, if you want to add a M510 mouse you do so with Logi Bolt. You can then use Options+ to configure the mouse.
Note below you see that Logi Bolt is used to add the Logitech K350 keyboard and M510 mouse.
Options is no longer used to configure the M510 mouse
Options+ is now used to configure the M510 mouse
However, I still have to use SetPoint to configure my old Logitech K350 keyboard
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Last edited by MisterEd; 16 May 2023 at 10:59.