How to use Fingerprint on Lenovo Carbon X1 20BT

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  1.    4 Weeks Ago #1

    How to use Fingerprint on Lenovo Carbon X1 20BT


    Hey guys,

    How to use Fingerprint on Lenovo Carbon X1 20BT on Windows 10 ?

    Regards.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 11,154
    Windows 10 Pro x64 Build 1803
       4 Weeks Ago #2

    Hi jk22

    Start > Settings > Accounts > Sign in options
      My ComputerSystem Spec

  3.    4 Weeks Ago #3

    Caledon Ken said: View Post
    Hi jk22
    Start > Settings > Accounts > Sign in options
    No option for that!
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 11,154
    Windows 10 Pro x64 Build 1803
       4 Weeks Ago #4

    Does it show Windows Hello in Sign in Options?

    In your device manager do you have any devices with an exclamation mark?

    Do you have a heading Biometric devices in Device manager?
      My ComputerSystem Spec

  5.    4 Weeks Ago #5

    Does it show Windows Hello in Sign in Options? No, I am using v1709

    In your device manager do you have any devices with an exclamation mark? No

    Do you have a heading Biometric devices in Device manager? Nope

    Click image for larger version. 

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      My ComputerSystem Spec

  6.    4 Weeks Ago #6

    Windows Hello should tell you if Facial or fingerprint recognition is available on your device.
      My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 11,154
    Windows 10 Pro x64 Build 1803
       4 Weeks Ago #7

    Interesting, even on my 11 year HP there is that heading.

    Now looking at your headings what is under Security devices, last one in screen shot.

    Can you do a screen shot of your Sign in options. Please erase any private data before posting.

    See that Other devices.... that is an unrecognized device, with question mark. (My error should have asked for both).

    This could also be your fingerprint scanner.

    Right click Start, click Device Manager, right click device you are having issue with, click “Properties”, click on “Details” tab, in “Property” box use the drop down to select “Hardware IDs”, copy and paste first line in “Value” box to Google and your next post. Google can usually tell you what device driver you are looking for.
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 11,154
    Windows 10 Pro x64 Build 1803
       4 Weeks Ago #8

    If this turns out to be your fingerprint scanner the driver is here. Confirm this is your device. I could not enter serial number. Went with as close as I could get from your first post.

    https://pcsupport.lenovo.com/ca/en/p...p%20(ThinkPad)
      My ComputerSystem Spec

  9.    4 Weeks Ago #9

    Caledon Ken said: View Post
    Interesting, even on my 11 year HP there is that heading.

    Now looking at your headings what is under Security devices, last one in screen shot.

    Can you do a screen shot of your Sign in options. Please erase any private data before posting.

    See that Other devices.... that is an unrecognized device, with question mark. (My error should have asked for both).

    This could also be your fingerprint scanner.

    Right click Start, click Device Manager, right click device you are having issue with, click “Properties”, click on “Details” tab, in “Property” box use the drop down to select “Hardware IDs”, copy and paste first line in “Value” box to Google and your next post. Google can usually tell you what device driver you are looking for.
    Check screenshots!

    Click image for larger version. 

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ID:	208595

    Device is X1 Carbon 20BT
      My ComputerSystem Spec

  10.    4 Weeks Ago #10

    Caledon Ken said: View Post
    If this turns out to be your fingerprint scanner the driver is here. Confirm this is your device. I could not enter serial number. Went with as close as I could get from your first post.

    https://pcsupport.lenovo.com/ca/en/p...p%20(ThinkPad)
    Yes device confirmed!

    Driver installed and nothing came up!
      My ComputerSystem Spec


 
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