How to use Fingerprint on Lenovo Carbon X1 20BT

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  1. Posts : 322
    Windows 10 Pro 64-bit
       #1

    How to use Fingerprint on Lenovo Carbon X1 20BT


    Hey guys,

    How to use Fingerprint on Lenovo Carbon X1 20BT on Windows 10 ?

    Regards.
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,230
    Windows 10 Pro x64 Version 2004
       #2

    Hi jk22

    Start > Settings > Accounts > Sign in options
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  3. Posts : 322
    Windows 10 Pro 64-bit
    Thread Starter
       #3

    Caledon Ken said:
    Hi jk22
    Start > Settings > Accounts > Sign in options
    No option for that!
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  4. Caledon Ken's Avatar
    Posts : 24,230
    Windows 10 Pro x64 Version 2004
       #4

    Does it show Windows Hello in Sign in Options?

    In your device manager do you have any devices with an exclamation mark?

    Do you have a heading Biometric devices in Device manager?
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  5. Posts : 322
    Windows 10 Pro 64-bit
    Thread Starter
       #5

    Does it show Windows Hello in Sign in Options? No, I am using v1709

    In your device manager do you have any devices with an exclamation mark? No

    Do you have a heading Biometric devices in Device manager? Nope

    How to use Fingerprint on Lenovo Carbon X1 20BT-1c.jpg
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  6. Stitch194's Avatar
    Posts : 430
    Windows 10 Pro
       #6

    Windows Hello should tell you if Facial or fingerprint recognition is available on your device.
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  7. Caledon Ken's Avatar
    Posts : 24,230
    Windows 10 Pro x64 Version 2004
       #7

    Interesting, even on my 11 year HP there is that heading.

    Now looking at your headings what is under Security devices, last one in screen shot.

    Can you do a screen shot of your Sign in options. Please erase any private data before posting.

    See that Other devices.... that is an unrecognized device, with question mark. (My error should have asked for both).

    This could also be your fingerprint scanner.

    Right click Start, click Device Manager, right click device you are having issue with, click “Properties”, click on “Details” tab, in “Property” box use the drop down to select “Hardware IDs”, copy and paste first line in “Value” box to Google and your next post. Google can usually tell you what device driver you are looking for.
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  8. Caledon Ken's Avatar
    Posts : 24,230
    Windows 10 Pro x64 Version 2004
       #8

    If this turns out to be your fingerprint scanner the driver is here. Confirm this is your device. I could not enter serial number. Went with as close as I could get from your first post.

    https://pcsupport.lenovo.com/ca/en/p...p%20(ThinkPad)
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  9. Posts : 322
    Windows 10 Pro 64-bit
    Thread Starter
       #9

    Caledon Ken said:
    Interesting, even on my 11 year HP there is that heading.

    Now looking at your headings what is under Security devices, last one in screen shot.

    Can you do a screen shot of your Sign in options. Please erase any private data before posting.

    See that Other devices.... that is an unrecognized device, with question mark. (My error should have asked for both).

    This could also be your fingerprint scanner.

    Right click Start, click Device Manager, right click device you are having issue with, click “Properties”, click on “Details” tab, in “Property” box use the drop down to select “Hardware IDs”, copy and paste first line in “Value” box to Google and your next post. Google can usually tell you what device driver you are looking for.
    Check screenshots!

    How to use Fingerprint on Lenovo Carbon X1 20BT-1c.pngHow to use Fingerprint on Lenovo Carbon X1 20BT-1v.pngHow to use Fingerprint on Lenovo Carbon X1 20BT-v2.png

    Device is X1 Carbon 20BT
      My Computer


  10. Posts : 322
    Windows 10 Pro 64-bit
    Thread Starter
       #10

    Caledon Ken said:
    If this turns out to be your fingerprint scanner the driver is here. Confirm this is your device. I could not enter serial number. Went with as close as I could get from your first post.

    https://pcsupport.lenovo.com/ca/en/p...p%20(ThinkPad)
    Yes device confirmed!

    Driver installed and nothing came up!
      My Computer


 
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