Asus X551C Laptop touch screen stopped working - Win10 Clean Install


  1. Timez
    Posts : 1
    Windows 10 Enterprise x64
       New #1

    Asus X551C Laptop touch screen stopped working - Win10 Clean Install


    Hi,

    I have an asus X551C laptop which used to have touch screen working (NOT Touchpad)...

    After a clean install of Windows 10 Enterprise x64 it no longer works.

    It was working with the original OS - Windows 8

    I have installed the chipset drivers from their website like some other forums / posts would suggest for this problem.

    Also a lot of them say to disable and re-enable the HID complient monitor but at the moment it says Generic PNP Monitor.

    The hardware ID for the monitor is MONITOR\CMO15A7

    (I am fixing this for a friend and she is adament it was touch screen - she said a keyboard used to come up when touching the screen and she could swipe through photos and skip music tracks etc even with the Touchpad disabled)


    I do not know what else to try to diagnose this or to get it working - any suggestions would be most welcome!

    Thank you in advance for any help you can give to me.

    Darren
      My Computer
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  3. Caledon Ken
    Posts : 30,187
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi Darren. Welcome to the TenForums @Timez

    Could you check that model again. On Asus world wide site I find a X551CA, X551MA and an X551MAV

    I checked all and could find no reference to a touch screen being available. Did searches on fixes and even replacement screens. All drew a blank once you started reading.

    Most were touchpad and with gestures.

    The closest I got was this article, wrong device.

    http://www.tomshardware.com/answers/...us-laptop.html

    Did you load their ATK package which is usually needed to get gestures running.

    Not saying it didn't have touchscreen, I just can't find. Do you have link showing this capability. Maybe you did a system image before install and can restore.


    Ken
      My Computer
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  4. hawkman
    Posts : 659
    10 preview 64bit
       New #3

    please check the Display Adapter driver is functioning.
    (NOT using an MS generic driver)

    had a simular problem with my X55

    Roy
      My Computer
    Quote Quote

 

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