Disabled Zenbook NX500JK laptop webcam now driver is lost

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  1. Posts : 69
    Duh Windows 9
       #1

    Disabled Zenbook NX500JK laptop webcam now driver is lost


    So about 72 hrs ago i disabled the camera via device manager, i wanted to use it now so i went to enable it but it had an exclamation, tried to update the driver but it will not find it even on windows update

    It lists it as USB2 UVC HD Webcam
    Id USB\Class_00&SubClass_00&Prot_00
    Dropbox - Untitled.png
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  2. Caledon Ken's Avatar
    Posts : 24,160
    Windows 10 Pro x64 Version 2004
       #2

    Did you try Browse your computer and let me pick from a list?

    What happens if you remove device and then rescan for hardware?


    Ken
      My Computer


  3. Posts : 69
    Duh Windows 9
    Thread Starter
       #3

    I did try that, it finds an unsigned camera driver but then fails to start
    Removed several times and each time wont find a driver
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  4. Caledon Ken's Avatar
    Posts : 24,160
    Windows 10 Pro x64 Version 2004
       #4

    Are you on 1809?
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  5. Posts : 69
    Duh Windows 9
    Thread Starter
       #5

    It did automatically update and that is when i noticed the camera wasnt working but no im on 1803
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  6. Caledon Ken's Avatar
    Posts : 24,160
    Windows 10 Pro x64 Version 2004
       #6

    Funny it was only supposed to update if you checked for updates. Did you check for updates last week?

    I've seen info in threads that Windows is enforcing Drivers to be signed so that explains that issue. You should report on Feedback hub. This is not gospel, you can search google as I will. This was for 1809 and I'm unable to locate authoritative article.

    Could you do this please.

    Right click Start, click Device Manager, right click device you are having issue with, click “Properties”, click on “Details” tab, in “Property” box use the drop down to select “Hardware IDs”, copy and paste first line in “Value” box to Google. Google can usually tell you what device driver you are looking for.

    If you post here maybe someone can find signed driver.
    Last edited by Caledon Ken; 13 Oct 2018 at 16:45.
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  7. Posts : 69
    Duh Windows 9
    Thread Starter
       #7

    Windows has updated on its own for me for quite some time, i would come back to find my pc restarted

    I posted the ID in the original post but this is it again USB\Class_00&SubClass_00&Prot_00
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  8. Caledon Ken's Avatar
    Posts : 24,160
    Windows 10 Pro x64 Version 2004
       #8

    So you are on 1803 and it won't accept driver.

    I couldn't find anything about Windows enforcing drivers to be signed so I struck that in previous post. I know I read it somewhere but it was for 1809.

    You could try one of those third party driver shops. One post by a member I respect mentioned DriverMax. Other members may recommend another site.

    There are ways to bypass driver signing but I do not think I would use those yet. If you think it is update related you could remove and test. I would be on Asus's case. Are you a member of their forums, other Zenbooks must be experiencing.
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  9. Caledon Ken's Avatar
    Posts : 24,160
    Windows 10 Pro x64 Version 2004
       #9

    Do you have a restore point you could fall back on or better yet a system image.
      My Computer


  10. Posts : 69
    Duh Windows 9
    Thread Starter
       #10

    I do have a restore point i could use but i was hoping to avoid it, but if all else fails i guess i have no choice
      My Computer


 
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