Trouble with powering up computer

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  1. Posts : 280
    Windows 10 Pro 64-Bit
       #1

    Trouble with powering up computer


    There was a bit of a storm going on at the time of this post where I live, so I did a full shutdown, turned off the power strip and unplugged the strip from the wall; it calmed down, so I plugged everything back in, and expected no problems powering up (never had any except one particular moment that needed a motherboard replacement, but that was for my last computer), but the computer's power icon kept flashing amber in a steady beat, with a beep sound every 3 seconds, solved it by forcing a shutdown then pressing the button under the power supply indicator light.

    looking at here and here, im at a bit of a loss, but does this mean there's a problem with the PSU unit in my computer? would like help in understanding this so I don't need to over-worry about it
      My Computer

  2. philc43's Avatar
    Posts : 4,970
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    Does it still continue to misbehave everytime you shutdown or is it now starting up normally?
      My Computers


  3. Posts : 280
    Windows 10 Pro 64-Bit
    Thread Starter
       #3

    I did like I did in my first post, full shutdown, unplugged the power cord from the desktop, turned off and unplugged the power strip, went to sleep, woke up, put everything back together again, and powered it all up, and it still happened

    this time, it was 5 beeps; I once again solved this by forcing a shutdown, unplugged the power, held the power button to drain residual power, waited 10 seconds and plugged it back in, then holding the button under the PSU indicator light. ill take a snapshot of the bios settings,a maybe follow the steps to reseat the cmos batterry.

    I've disconnected the power to my computer multiple times, did so safely, and what is happening here scares me
      My Computer

  4. Bree's Avatar
    Posts : 18,612
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #4

    BrokenDaily said:
    this time, it was 5 beeps...
    That generally indicates the cmos battery is at fault.

    5 Real Time Clock Power Failure CMOS battery failure Try reseating the CMOS Battery and run the Dell Diagnostics if that does not resolve the issue
    Dell | Understanding Beep Codes on a Dell Desktop PC
      My Computers


  5. Posts : 280
    Windows 10 Pro 64-Bit
    Thread Starter
       #5

    so if the problem does lie with the coin-cell battery, I should replace it? OR should I try reseating it first before I get another? Also, this battery, its like any other I can pick up in a hardware store, right? Nothing special about it?

    also, just finished the long-test mode of the in-built dell diagnostics, and it says green all across the board. Here's a zippyshare link to a private upload of some snapshots I made of my bios settings if that helps
      My Computer

  6. Bree's Avatar
    Posts : 18,612
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #6

    BrokenDaily said:
    so if the problem does lie with the coin-cell battery, I should replace it? OR should I try reseating it first before I get another? Also, this battery, its like any other I can pick up in a hardware store, right? Nothing special about it?
    Always worth trying reseating it first, but it's more likely to be dead. According to the owners manual it is a standard CR2032 cell. The manual gives full details of how to replace it.

    Support for XPS 8700 | Manuals & documents | Dell US
      My Computers


  7. Posts : 280
    Windows 10 Pro 64-Bit
    Thread Starter
       #7

    to be sure about this, when I reseat or remove the battery, it resets the BIOS settings back to default, meaning ill have to re-enable alot of options, set the boot order of my drives back to normal, and save the changes. But some say doing this will turn off usb support, meaning ill need to use a PS/2 port instead (which I don't); by default, does it really mean as it was set when I first got it, or not?
      My Computer

  8. CountMike's Avatar
    Posts : 18,327
    W10+Developer Insider + Linux
       #8

    BrokenDaily said:
    to be sure about this, when I reseat or remove the battery, it resets the BIOS settings back to default, meaning ill have to re-enable alot of options, set the boot order of my drives back to normal, and save the changes. But some say doing this will turn off usb support, meaning ill need to use a PS/2 port instead (which I don't); by default, does it really mean as it was set when I first got it, or not?
    Reset to factory defaults it will. KB may be disabled though, depending if it has or if USB is not in Legacy mode. Most modern MBs have legacy USB mode enabled.
      My Computers


  9. Posts : 280
    Windows 10 Pro 64-Bit
    Thread Starter
       #9

    ill reseat the coin-cell battery then, reply back if it worked or if I had to replace it; I got a DL2032 duracell battery that also works as a CR2032 (had the code on the top left of the back of the packaging)
      My Computer


  10. Posts : 280
    Windows 10 Pro 64-Bit
    Thread Starter
       #10

    So I took out the old coin-cell battery, intending to reseat it after following the steps outlined by dell, but after taking a look at the bottom-edges of it, I decided otherwise. I could be wrong, but I saw what looked like the beginnings of battery corrosion on the bottom edges of the battery. Around where I circled it (stock image from online)
    Trouble with powering up computer-2065173-40.jpg

    I didn't want to take any bad-chance, and I put in the new battery, booted up the computer, re-configured the BIOS settings (which was easy, but can't change the clock under the service tag in the bios main menu), and everything is green

    I got 2 questions before I marked this as solved: If I have to re-install windows 10 because of a hard drive failure or getting a new SSD, will what I did affect the digital license activation of windows 10, forcing me to enter the product key manually? And the clock under the service tag in the BIOS main menu, can that be changed to accurately reflect the current time, or is that only affected when I flash a BIOS update?
      My Computer


 
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