No USB ports working on toshiba laptop

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  1. Posts : 10
    win 10 pro
       #1

    No USB ports working on toshiba laptop


    Hi guys,

    Got an old Toshiba laptop, satellite l500d pslk0a-00r009
    Its old and doesn't officially support win10. However I have it installed and everything works fine except USB. All the ports seem completely dead, plugging in a USB mouse I get no light on the mouse. USB flash drives don't work either. This was previously working under win7.

    The issue seems to be I don't have "Generic USB hub" in device manager. Have tried to manually install it using add legacy hardware but it wont take. I have several USB root hub and others listed, but not the generic hub.

    Here's what I have tried so far:

    Uninstall all USB device in device managers and reboot
    Confirmed BIOS is latest version
    tried both legacy and compatibly USB mode in BIOS
    Download and install generic win10 USB drivers
    Disable USB power saving mode
    Installed toshiba's service center, no updates available
    Ran MS troubleshooter/fixit

    I think the next step is to give up, but does anyone else have any suggestions?

    thanks
      My Computer


  2. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Open the bios and turn off secure boot:
    Enable or Disable Secure Boot on Windows 10 PC | Windows 10 Tutorials

    If there is fast boot or ultrafast boot also turn them off:
    Enable or Disable Fast Boot in UEFI Firmware Settings for Windows | Windows 10 Tutorials

    2) Create a bootable Ubuntu flash drive:
    Create a bootable USB stick on Windows | Ubuntu tutorials

    3) See if you can boot to the Ubuntu flash drive:

    List of PC brands with their corresponding hot-keys

    4) Try all USB ports: USB3 and USB2
    5) Try multiple flash drives
    6) In the BIOS try legacy versus UEFI and UEFI with and without CSM

    7) Attempt to boot using Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool

    Boot from USB Drive on Windows 10 PC | Windows 10 Tutorials


    8) Open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread
      My Computer


  3. Posts : 10
    win 10 pro
    Thread Starter
       #3

    Hi thanks for your reply, have added some notes against your suggestions:


    1) Open the bios and turn off secure boot- This PC does not support UEFI boot therefore no option in the bios for this2) Create a bootable Ubuntu flash drive- this PC does not support booting off USB, however I have booted into linux using a live CD, USB does not in that either4) Try all USB ports: USB3 and USB2There are only 2 ports, both only support USB2.0 both do not work5) Try multiple flash drivesall fail8) Open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread- no devices with exclamation marks in the device manager
      My Computer


  4. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) Open the website for the computer manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    2) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    3) There are two log collectors: DM and BETA
    Run the beta log collector near the bottom of this web page:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)
      My Computer

  5. SIW2's Avatar
    Posts : 1,662
    trying to install win10
       #5

    this PC does not support booting off USB
    It probably will if you install Plop bootmanager.
    Boot Computer From USB or CDROM Using PLoP Even If BIOS is Not Supported by Britec - YouTube



    All the ports seem completely dead, plugging in a USB mouse I get no light on the mouse. USB flash drives don't work either. This was previously working under win7.
    Have you tried installing the usb drivers that worked under win7?
      My Computer


  6. Posts : 10
    win 10 pro
    Thread Starter
       #6

    the drivers page is here: Support – Business PCs - Toshiba

    Have installed the usb driver listed for win7 and win8.1 uninstalled all my USB devices, and rebooted, but still no good.

    Im positive its due to generic USB hub not being present in device manager.
      My Computer


  7. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Please update the specs in the "My Computer" section and post a beta log collector zip for troubleshooting.
      My Computer


  8. Posts : 10
    win 10 pro
    Thread Starter
       #8

    zbook said:
    Please update the specs in the "My Computer" section and post a beta log collector zip for troubleshooting.
    Have done. thank you.

    MY-LATPTOP-(2018-10-08_19-52-49).zip
      My Computer


  9. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    These were some of the problems reported in the logs:
    corruption
    startup repair failure
    drive bad block
    bsod


    The bugchecks in the logs were:
    10D
    0x124

    The WHEA 0x124 bugcheck is frequently related to malfunctioning hardware.

    1) Open file explorer > this PC >C: > in the right upper corner search for:
    a) win32k.sys-20180708-0014.dmp
    b) C:\windows\memory.dmp

    2) zip each file > post share links into the thread using one drive, drop box, or google drive

    3) Check the computer bios to see if there are any on board hardware diagnostic tests.

    4) post the website and computer model/product number/serial number so that drivers and bios can be viewed

    5) See if you can test RAM/DIMM/Motherboard with any of these steps:
    a) Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool
    b) Memtest86
    MemTest86 - Official Site of the x86 Memory Testing Tool
    c) Windows memory diagnostics (the above two tests are preferred)

    6) Run HD Tune (free edition)
    https://www.hdtune.com/
    Post images of the test results for these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    7) Sea Tools for Windows
    https://www.seagate.com/support/down...ls-win-master/
    long generic test

    8) Open admininstrative command prompt and type or copy and paste:
    9) sfc /scannow
    10) dism /online /cleanup-image /restorehealth
    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    12) chkdsk /r /v
    Run this command on all partitions using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable partition
    This may take many hours so plan to run overnight

    C:\WINDOWS\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    13) Use the txt and images in this thread to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread using one drive, drop box, or google drive




    Code:
    win32k.sys-20180708-0014.dmp 9/07/2018 8:16:38 p.m.    550.58
    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 10/07/2018 20:38:10
    Size on disk: 167 MB
    Code:
    Event[605]:
      Log Name: System
      Source: Microsoft-Windows-StartupRepair
      Date: 2018-10-07T14:47:52.627
      Event ID: 1121
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Rats-latptop
      Description: 
    The following file necessary for Windows startup was corrupt: d:\boot\resources\custom\bootres.dll
    Code:
    Event[657]:
      Log Name: System
      Source: ACPI
      Date: 2018-10-07T20:37:45.034
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Rats-latptop
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    Code:
    Event[98]:
      Log Name: System
      Source: Disk
      Date: 2018-09-11T20:51:16.625
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Rats-latptop
      Description: 
    The device, \Device\Harddisk0\DR0, has a bad block.
    
    Event[99]:
      Log Name: System
      Source: Disk
      Date: 2018-09-11T21:01:35.099
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Rats-latptop
      Description: 
    The device, \Device\Harddisk0\DR0, has a bad block.
    
    Event[100]:
      Log Name: System
      Source: Disk
      Date: 2018-09-11T21:03:30.762
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Rats-latptop
      Description: 
    The device, \Device\Harddisk0\DR0, has a bad block.
    
    Event[101]:
      Log Name: System
      Source: Disk
      Date: 2018-09-11T21:05:29.353
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Rats-latptop
      Description: 
    The device, \Device\Harddisk0\DR0, has a bad block.
    Code:
    Location     : S1
    BankLabel    : DIMM1
    Manufacturer : Toshiba
    MemoryType   : LCC
    FormFactor   : DIMM
    Capacity     : 2GB
    Speed        : 800
    Serial       : DD456AF3
    PartNumber   : 8HTF12864HDY-800G1
    ECC          : True
    TypeDetail   : {Synchronous}
    
    Location     : S2
    BankLabel    : DIMM2
    Manufacturer : Toshiba
    MemoryType   : LCC
    FormFactor   : DIMM
    Capacity     : 2GB
    Speed        : 800
    Serial       : 1706DB14
    PartNumber   : 64T128020EDL2.5C2
    ECC          : True
    TypeDetail   : {Synchronous}
    Code:
    7/10/2018 7:46 a.m.    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 10d
    P2: 4
    P3: 0
    P4: fffff8018ac95824
    P5: ffffbb8ac2de02b0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\100718-35500-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-159765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDEB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE2B.tmp.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_10d_fdaa6ca4c310377ba9daeb1cec5381d65ea04d22_00000000_cab_18ece77e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 70996e1c-b70c-4bb4-9593-0522fa66ed20
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    7/10/2018 7:40 a.m.    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 10d
    P2: 4
    P3: 0
    P4: fffff8018ac95824
    P5: ffffbb8ac2de02b0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\100718-35500-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-159765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDEB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE2B.tmp.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_10d_fdaa6ca4c310377ba9daeb1cec5381d65ea04d22_00000000_024b0e59
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 70996e1c-b70c-4bb4-9593-0522fa66ed20
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    23/07/2018 10:08 a.m.    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffd085aa053038
    P4: b6000000
    P5: 181
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\072318-68734-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-366937-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4113.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER445F.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4885.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48E4.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_3c9bf9ae6d11f39796a5a7161a4776d13c6cb446_00000000_cab_0eda4bff
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e44a0d08-7759-459d-804b-dda3734a59f9
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    23/07/2018 10:08 a.m.    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 124
    P2: 0
    P3: ffffd085aa053038
    P4: b6000000
    P5: 181
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\072318-68734-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-366937-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4113.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER445F.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4885.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48E4.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_3c9bf9ae6d11f39796a5a7161a4776d13c6cb446_00000000_03664902
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e44a0d08-7759-459d-804b-dda3734a59f9
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    Code:
    BIOS Mode    Legacy
    BIOS Version/Date    TOSHIBA V1.50, 1/12/2010
    SMBIOS Version    2.4
    System Type    x64-based PC
    OS Name    Microsoft Windows 10 Pro
    Version    10.0.17134 Build 17134
    System Model    Satellite L500D
    Installed Physical Memory (RAM)    4.00 GB
    C:             296.94    175.07 \Device\HarddiskVolume2
    Last edited by zbook; 08 Oct 2018 at 03:11.
      My Computer


  10. Posts : 10
    win 10 pro
    Thread Starter
       #10

    hello:

    1) Open file explorer > this PC >C: > in the right upper corner search for:
    a) win32k.sys-20180708-0014.dmp

    no file found (note the timestamp of this file in the log message was 3 months ago)

    b) C:\windows\memory.dmp

    attached: Uploadfiles.io - MEMORY.7z

    4) post the website and computer model/product number/serial number so that drivers and bios can be viewed

    Support – Business PCs - Toshiba
    satellite l500d pslk0a-00r009

    6) Run HD Tune (free edition)

    Not concerned about hdd or memory bad blocks (pc this age I am sure there will be, but this wont be stopping my usb ports from working)

    9) sfc /scannow
    "did not find any integrity violations"

    10) dism /online /cleanup-image /restorehealth
    "No component store corruption detected"

    thanks
      My Computer


 
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