No USB ports working on toshiba laptop

flamer · 06 Oct 2018

Hi guys,

Got an old Toshiba laptop, satellite l500d pslk0a-00r009
Its old and doesn't officially support win10. However I have it installed and everything works fine except USB. All the ports seem completely dead, plugging in a USB mouse I get no light on the mouse. USB flash drives don't work either. This was previously working under win7.

The issue seems to be I don't have "Generic USB hub" in device manager. Have tried to manually install it using add legacy hardware but it wont take. I have several USB root hub and others listed, but not the generic hub.

Here's what I have tried so far:

Uninstall all USB device in device managers and reboot
Confirmed BIOS is latest version
tried both legacy and compatibly USB mode in BIOS
Download and install generic win10 USB drivers
Disable USB power saving mode
Installed toshiba's service center, no updates available
Ran MS troubleshooter/fixit

I think the next step is to give up, but does anyone else have any suggestions?

thanks

zbook · 06 Oct 2018

1) Open the bios and turn off secure boot:
Enable or Disable Secure Boot on Windows 10 PC | Windows 10 Tutorials

If there is fast boot or ultrafast boot also turn them off:
Enable or Disable Fast Boot in UEFI Firmware Settings for Windows | Windows 10 Tutorials

2) Create a bootable Ubuntu flash drive:
Create a bootable USB stick on Windows | Ubuntu tutorials

3) See if you can boot to the Ubuntu flash drive:

List of PC brands with their corresponding hot-keys

4) Try all USB ports: USB3 and USB2
5) Try multiple flash drives
6) In the BIOS try legacy versus UEFI and UEFI with and without CSM

7) Attempt to boot using Memtest86+ version 5.01
Memtest86+ - Advanced Memory Diagnostic Tool

Boot from USB Drive on Windows 10 PC | Windows 10 Tutorials

8) Open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

flamer · 07 Oct 2018

Hi thanks for your reply, have added some notes against your suggestions:

1) Open the bios and turn off secure boot- This PC does not support UEFI boot therefore no option in the bios for this2) Create a bootable Ubuntu flash drive- this PC does not support booting off USB, however I have booted into linux using a live CD, USB does not in that either4) Try all USB ports: USB3 and USB2There are only 2 ports, both only support USB2.0 both do not work5) Try multiple flash drivesall fail8) Open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread- no devices with exclamation marks in the device manager

zbook · 07 Oct 2018

1) Open the website for the computer manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

2) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums | Windows 10 Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

3) There are two log collectors: DM and BETA
Run the beta log collector near the bottom of this web page:
BSOD - Posting Instructions - Windows 10 Forums
https://www.tenforums.com/attachment...-v2-beta15.zip
(extract all > open)

SIW2 · 07 Oct 2018

this PC does not support booting off USB

It probably will if you install Plop bootmanager.
Boot Computer From USB or CDROM Using PLoP Even If BIOS is Not Supported by Britec - YouTube

All the ports seem completely dead, plugging in a USB mouse I get no light on the mouse. USB flash drives don't work either. This was previously working under win7.

Have you tried installing the usb drivers that worked under win7?

flamer · 07 Oct 2018

the drivers page is here: Support â€“ Business PCs - Toshiba

Have installed the usb driver listed for win7 and win8.1 uninstalled all my USB devices, and rebooted, but still no good.

Im positive its due to generic USB hub not being present in device manager.

zbook · 07 Oct 2018

Please update the specs in the "My Computer" section and post a beta log collector zip for troubleshooting.

flamer · 08 Oct 2018

zbook said:

Please update the specs in the "My Computer" section and post a beta log collector zip for troubleshooting.

Have done. thank you.

MY-LATPTOP-(2018-10-08_19-52-49).zip

zbook · 08 Oct 2018

These were some of the problems reported in the logs:
corruption
startup repair failure
drive bad block
bsod

The bugchecks in the logs were:
10D
0x124

The WHEA 0x124 bugcheck is frequently related to malfunctioning hardware.

1) Open file explorer > this PC >C: > in the right upper corner search for:
a) win32k.sys-20180708-0014.dmp
b) C:\windows\memory.dmp

2) zip each file > post share links into the thread using one drive, drop box, or google drive

3) Check the computer bios to see if there are any on board hardware diagnostic tests.

4) post the website and computer model/product number/serial number so that drivers and bios can be viewed

5) See if you can test RAM/DIMM/Motherboard with any of these steps:
a) Memtest86+ version 5.01
Memtest86+ - Advanced Memory Diagnostic Tool
b) Memtest86
MemTest86 - Official Site of the x86 Memory Testing Tool
c) Windows memory diagnostics (the above two tests are preferred)

6) Run HD Tune (free edition)
https://www.hdtune.com/
Post images of the test results for these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan

7) Sea Tools for Windows
https://www.seagate.com/support/down...ls-win-master/
long generic test

8) Open admininstrative command prompt and type or copy and paste:
9) sfc /scannow
10) dism /online /cleanup-image /restorehealth
11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

12) chkdsk /r /v
Run this command on all partitions using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable partition
This may take many hours so plan to run overnight

C:\WINDOWS\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

13) Use the txt and images in this thread to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread using one drive, drop box, or google drive

Code:

win32k.sys-20180708-0014.dmp 9/07/2018 8:16:38 p.m.    550.58

Code:

Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 10/07/2018 20:38:10
Size on disk: 167 MB

Code:

Event[605]:
  Log Name: System
  Source: Microsoft-Windows-StartupRepair
  Date: 2018-10-07T14:47:52.627
  Event ID: 1121
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Rats-latptop
  Description: 
The following file necessary for Windows startup was corrupt: d:\boot\resources\custom\bootres.dll

Code:

Event[657]:
  Log Name: System
  Source: ACPI
  Date: 2018-10-07T20:37:45.034
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rats-latptop
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Code:

Event[98]:
  Log Name: System
  Source: Disk
  Date: 2018-09-11T20:51:16.625
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rats-latptop
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.

Event[99]:
  Log Name: System
  Source: Disk
  Date: 2018-09-11T21:01:35.099
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rats-latptop
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.

Event[100]:
  Log Name: System
  Source: Disk
  Date: 2018-09-11T21:03:30.762
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rats-latptop
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.

Event[101]:
  Log Name: System
  Source: Disk
  Date: 2018-09-11T21:05:29.353
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rats-latptop
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.

Code:

Location     : S1
BankLabel    : DIMM1
Manufacturer : Toshiba
MemoryType   : LCC
FormFactor   : DIMM
Capacity     : 2GB
Speed        : 800
Serial       : DD456AF3
PartNumber   : 8HTF12864HDY-800G1
ECC          : True
TypeDetail   : {Synchronous}

Location     : S2
BankLabel    : DIMM2
Manufacturer : Toshiba
MemoryType   : LCC
FormFactor   : DIMM
Capacity     : 2GB
Speed        : 800
Serial       : 1706DB14
PartNumber   : 64T128020EDL2.5C2
ECC          : True
TypeDetail   : {Synchronous}

Code:

7/10/2018 7:46 a.m.    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 10d
P2: 4
P3: 0
P4: fffff8018ac95824
P5: ffffbb8ac2de02b0
P6: 10_0_17134
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\100718-35500-01.dmp
\\?\C:\WINDOWS\TEMP\WER-159765-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDEB.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE2B.tmp.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_10d_fdaa6ca4c310377ba9daeb1cec5381d65ea04d22_00000000_cab_18ece77e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 70996e1c-b70c-4bb4-9593-0522fa66ed20
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
7/10/2018 7:40 a.m.    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 10d
P2: 4
P3: 0
P4: fffff8018ac95824
P5: ffffbb8ac2de02b0
P6: 10_0_17134
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\100718-35500-01.dmp
\\?\C:\WINDOWS\TEMP\WER-159765-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDEB.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE2B.tmp.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_10d_fdaa6ca4c310377ba9daeb1cec5381d65ea04d22_00000000_024b0e59

Analysis symbol: 
Rechecking for solution: 0
Report Id: 70996e1c-b70c-4bb4-9593-0522fa66ed20
Report Status: 4
Hashed bucket: 
Cab Guid: 0
23/07/2018 10:08 a.m.    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffd085aa053038
P4: b6000000
P5: 181
P6: 10_0_17134
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\072318-68734-01.dmp
\\?\C:\WINDOWS\TEMP\WER-366937-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4113.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER445F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4885.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48E4.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_3c9bf9ae6d11f39796a5a7161a4776d13c6cb446_00000000_cab_0eda4bff

Analysis symbol: 
Rechecking for solution: 0
Report Id: e44a0d08-7759-459d-804b-dda3734a59f9
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
23/07/2018 10:08 a.m.    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffd085aa053038
P4: b6000000
P5: 181
P6: 10_0_17134
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\072318-68734-01.dmp
\\?\C:\WINDOWS\TEMP\WER-366937-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4113.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER445F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4885.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER48E4.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_3c9bf9ae6d11f39796a5a7161a4776d13c6cb446_00000000_03664902

Analysis symbol: 
Rechecking for solution: 0
Report Id: e44a0d08-7759-459d-804b-dda3734a59f9
Report Status: 4
Hashed bucket: 
Cab Guid: 0

Code:

BIOS Mode    Legacy
BIOS Version/Date    TOSHIBA V1.50, 1/12/2010
SMBIOS Version    2.4
System Type    x64-based PC
OS Name    Microsoft Windows 10 Pro
Version    10.0.17134 Build 17134
System Model    Satellite L500D
Installed Physical Memory (RAM)    4.00 GB
C:             296.94    175.07 \Device\HarddiskVolume2

flamer · 08 Oct 2018

hello:

1) Open file explorer > this PC >C: > in the right upper corner search for:
a) win32k.sys-20180708-0014.dmp

no file found (note the timestamp of this file in the log message was 3 months ago)

b) C:\windows\memory.dmp

attached: Uploadfiles.io - MEMORY.7z

4) post the website and computer model/product number/serial number so that drivers and bios can be viewed

Support â€“ Business PCs - Toshiba
satellite l500d pslk0a-00r009

6) Run HD Tune (free edition)

Not concerned about hdd or memory bad blocks (pc this age I am sure there will be, but this wont be stopping my usb ports from working)

9) sfc /scannow
"did not find any integrity violations"

10) dism /online /cleanup-image /restorehealth
"No component store corruption detected"

thanks