HP Truevison HD driver  


  1. Posts : 4
    Windows 10
       #1

    HP Truevison HD driver


    Hi I need some help! I have a one and a half year old HP Envy 17 laptop that came with Windows 10. One of the Windows 10 updates wiped out the driver for the HP Truevison HD webcam completely. I have tried for monthe with HP and they have NO answer. Can someone hear help???
      My Computer


  2. Posts : 1,471
    Win10 Home x64 - 1809
       #2

    Hi I need some help! I have a one and a half year old HP Envy 17 laptop that came with Windows 10. One of the Windows 10 updates wiped out the driver for the HP Truevison HD webcam completely. I have tried for monthe with HP and they have NO answer. Can someone hear help???
    1. What does Device Manager show (make sure you show Hidden Devices) ?
    2. Are you using CyberLink YouCam ?

    Note: I have HP Envy 17 Laptop ... I'm not using any CyberLink software (YouCam) and my camera is using the MS Driver (usbvideo.inf) located in the "C:\Windows\INF" folder.
      My Computers


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Hi Eagle51. No hidden devices.
    HP did recommend YouCam and I tried it. Didn't work.
    It appears the the update only affected certain software/devices. My webcam in my old Toshiba Satellite still works.
      My Computer


  4. Posts : 1,471
    Win10 Home x64 - 1809
       #4

    K, so it disappeared from Device Manager and Win10 doesn't recognize it anymore

    BTW ... What version of Win10 are you running ? (winkey + r > winver)

    If you haven't already ...
    1. Real Long Shot, but you could try going to "C:\Windows\INF\usbvideo.inf" and right click on the usbvideo.inf > install. Then Reboot PC and Hope Windows finds your camera.
    2. Try sfc /scannow - Run SFC Command in Windows 10 | Windows 10 Tutorials
    Note: Use Option #3
    3. Try DISM Repair - Use DISM to Repair Windows 10 Image | Windows 10 Tutorials
      My Computers


  5. Posts : 9,669
    Mac OS Catalina
       #5

    The Cyberlink Youcam software should recognize it. As for the camera, does it even show up in Device Manager? You can try to install the HP Media software for the webcam. HP ENVY 17-1011nr Notebook PC - Driver Downloads | HP® Customer Support
      My Computer


 

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