Bluetooth hopelessly inoperable

Pardon,
I say hopelessly more as sign of my frustration than anything to do with hardware or configurations.

Let me explain: At one point it worked: All my attempts at pairing were successful, ie. Rift Sensors, external audio buds, peripherals mouse, keyboards, etc.

At some point, can't pinpoint, but months, a year, after above, was unable to pair anything from BT speaker to BT headphones, BT printer, etc.: The various set-up options within BT just repeatedly dotted across the screen. Should mention that all previously paired accessories remained listed and paired and functioning. Also the new peripherals easily paired with other BT equipped assets.

Here is what I tried: following a number of You Tube vids, I made sure drivers were fresh and up-to-date. At one point I accessed regedit to alter an entry suggested by a poster, changing 6.3 to C.2 (don't at moment recall specifics, anyway changed it back). Also by the same poster, fiddled with BT Services menu options which also were non-effective.

Now this morning realizing I have two (?) listings under Bluetooth in Device Manager (Dell Wireless 1706 Bluetooth and Microsoft Bluetooth Enumerator), I disabled one than the other thinking it may be a matter of conflict of interest, but, alas, none of what I attempted has had any effect.

I would deeply appreciate any ideas or suggestions which may jolt this misbehaving component into compliance. Thank you.

Hello WhoLou and welcome to TenForums

Have you tried running the DELL diagnostics tests available from the support page for your Desktop? It will have a function to test Bluetooth. Let us know how you get on.

This issue may be more complicated than you imagine!!!

I have a pretty new Dell PC. My Bluetooth worked fine for a while. Then I went into Dell Hell. I called them so many times I can't count. Them they sent a Rep to my house and he replaced the network card, I was on the phone with Dell that day from 1 PM to 7 PM. It would take hours to list all the notes I have on this. I still can't connect to Bluetooth and in the process, Dell has got the machine to where when you boot it up, it can only go to my login screen… you can't get to any of the other screens prior to that, such as F2, F12, etc.

I send this just to let you know that this issue is pretty unbelievable at least in my case. Now they want me to send my computer back to do repair work on it at the Dell Depot.

Has anyone ever successfully returned a Dell computer and got a refund of some type.