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  1. Joined : Mar 2016
    Posts : 2
    Win 10 Pro x64 10.00.10240
       11 Apr 2016 #41

    The reason it can't be found by some people is simply because they don't have a Synaptics device. Alternative hardware will have a different key.

    Cheers,
    Steve
      My System SpecsSystem Spec


  2. Joined : Apr 2016
    Posts : 1
    Windows 10
       17 Apr 2016 #42

    JessA said: View Post
    Found an answer that worked on another forum. I will copy paste the answer for you all. This solution worked for me, my mouse settings now hold after restarting.

    *****

    I think I found a fix! After mucking around in the registry, trying all sorts of stuff, moving keys around, with some PARTIAL success but not totally satisfactory... something caught my eye...
    Open up regedit.exe
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install
    Note this is LOCAL MACHINE, not CURRENT USER.
    Look for a key in that Install folder called DeleteUserSettingsOnUpgrade
    Double click and change the value to 0
    Now go back to the Synaptics control panel, set everything how you like, and reboot. See if it holds. It is holding on mine, still have to test on another computer.
    So, this is a sign something weirder is going on behind the scenes, if the driver thinks it is "upgrading" after every reboot.... but anyway, if it works for now, good enough for me!
    I joined just to say thanks for this info. I have a new Win10 laptop and this was driving me crazy, Now let's see what other issues I can find resolutions for here.
      My System SpecsSystem Spec


  3. Joined : Jul 2016
    Posts : 1
    windows 10
       19 Jul 2016 #43

    No sorry not true


    Barboots said: View Post
    The reason it can't be found by some people is simply because they don't have a Synaptics device. Alternative hardware will have a different key.

    Cheers,
    Steve
    Sorry. I have a Logitech mouse. There is no file under "software" for Logitech.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 185
    windows 10
       13 Aug 2016 #44

    The trick was to put the Logitech mouse back on the shelf and pull out the Microsoft Sculpt Mouse. No more rolling the mouse wheel, feeling it click and missing at the same time. Logitech has a serious problem with their mice and seemingly are set on not fixing it.
      My System SpecsSystem Spec


  5. Joined : Aug 2016
    Posts : 1
    Windows 10
       27 Aug 2016 #45

    CheckMate said: View Post
    This solution works ! The instructions were very easy to follow and the settings were retained after multiple test restarts and fast startups. The only quirk that is consistent, is that the features like "Momentum" and Two Finger Scrolling don't kick in for another 11 seconds after I'm already on the desktop, but they kick in automatically, so this is definitely the fix. Windows 10 startup is SLOWER than Windows 8.1 overall, even with an SSD, so that may be part of the delay. I reported the startup slowdown to Microsoft and they took the complaint but also said slowdowns with Windows 10 are a known issue and they're working on it.

    Thanks for the fix.

    UPDATE: There was just a Windows update for the TouchPad which RESET this Registry value for "0" back to "1", but when I changed it again to "0", it now WORKS PERFECTLY, with NO DELAY on the features ! For example, "Momentum" works immediately now as soon as I'm on the desktop !
    I know that this thread is old, but I'm desperate! I have an Asus G750 laptop with Windows 10 preinstalled on it. I also have a Logitech M570 trackball mouse. My trackball mouse is older as I used it on the HP Windows 7 laptop I owned before the Asus and the left button is going bad. I switch my primary button to the right button, but I don't even have to log out or reboot my laptop and the primary button resets after about an hour to the left button. I tried to follow the HKEY command fix, but when I look up the SynTP folder it's a SynTPEnh folder and the DeleteUserSettingsOnUpgrade folder doesn't exist either. I updated my drivers for the touchpad and mouse. Any help with this would be appreciated. Thanks!
      My System SpecsSystem Spec


  6. Joined : Sep 2016
    Posts : 1
    Windows 10
       08 Sep 2016 #46

    JessA said: View Post
    Found an answer that worked on another forum. I will copy paste the answer for you all. This solution worked for me, my mouse settings now hold after restarting.

    *****

    I think I found a fix! After mucking around in the registry, trying all sorts of stuff, moving keys around, with some PARTIAL success but not totally satisfactory... something caught my eye...
    Open up regedit.exe
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install
    Note this is LOCAL MACHINE, not CURRENT USER.
    Look for a key in that Install folder called DeleteUserSettingsOnUpgrade
    Double click and change the value to 0
    Now go back to the Synaptics control panel, set everything how you like, and reboot. See if it holds. It is holding on mine, still have to test on another computer.
    So, this is a sign something weirder is going on behind the scenes, if the driver thinks it is "upgrading" after every reboot.... but anyway, if it works for now, good enough for me!
    I'm glad this is working for many of you, but it's NOT working for me, unfortunately. I found the key described and changed the value to 0 as instructed . . . but my settings are still getting reset.

    Any ideas?
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 1
    windows 10
       03 Oct 2016 #47

    I also had the same issue. Mine is a microsoft mouse (blue tooth) none of the suggestions worked for me. I did however find the solution for me. I had thought you only needed to go to settings->devices->mouse & tiuchpad and change the slider for number on lines but no that's not enough. The number of scoll lines reset to 20 on every login or reboot. Finally I woke-up and after changing the slider to my preferred 5 lines I clicked on "addition mouse options". Under the heading "Wheel" my number 5 showed up. Good but still not enough. You need to go to the tab called "Mouse and Keyboard Center" and click on the blue hyperlink "Click here to change microsoft mouse settings" and after a few seconds yet another dialog box shows up with additional sliders. The top is (you might guess) set for 20 lines. Changing it to my 5 lines and all is right with windows 10. My number of scroll lines is no longer reset to 20 lines on each login or reboot. I hope this helps someone else.
      My System SpecsSystem Spec


 
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