Windows 10: mouse won't work

  1.    02 Aug 2015 #1

    mouse won't work


    I downloaded Windows 10 on my Dell PC and the screen opens with hello (and my name) and a place to click to continue or next but the mouse is not available to me now. I tried just hitting enter but that does not work. I can't access anything on my computer now as it won't open with out the mouse! By the way I am using my husband's Mac Book Pro to type this. Any suggestions or help would be greatly appreciated.
      My ComputerSystem Spec


  2. Posts : 901
    Windows IP 16199 Windows 14393.1198
       02 Aug 2015 #2

    Daniella said: View Post
    I downloaded Windows 10 on my Dell PC and the screen opens with hello (and my name) and a place to click to continue or next but the mouse is not available to me now. I tried just hitting enter but that does not work. I can't access anything on my computer now as it won't open with out the mouse! By the way I am using my husband's Mac Book Pro to type this. Any suggestions or help would be greatly appreciated.
    Switch off the laptop, disconnect the mains, remove the battery, press power button for 20-30 secs, leave it to rest for a while then install the battery, connect the mains and try, HTH.
      My ComputerSystem Spec

  3.    12 Aug 2015 #3

    I had this problem too, (and it was NOT a bad mouse) I could only click on the desktop, couldn't click on anything in the task bar or start menu, I couldn't get into devise manager and couldn't even start task mngr. If I tried the 3 finger salute task mngr opened , took up the whole screen & the only thing I could do is manually shut it down or pull the power plug. I let it sit connected to the internet for a few days hoping maybe an update may fix it but nothing worked.

    I was about to re-install windows, then I just hit the power button force shutting down & restarting about 7-8 times then all of a sudden The mouse started working. I can now access everything, I don't know what actually fixed the issue, The only thing I was able to do was force shut down & restart But something worked & I now have windows 10 working on this 6 year old emachine just fine.
      My ComputerSystem Spec


 

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