USB 2.0 ports broken after using USBOblivion


  1. Posts : 13
    Windows 10 obviously
       #1

    USB 2.0 ports broken after using USBOblivion


    I had an issue with my keyboard and so I downloaded and installed the latest Logitech drivers, for some reason (likely just a glitch) my keyboard went from problematic to now being just an "Unknown Device". After many attempts to fix the issue including a clean install of the new and old drivers, and reinstalling AMD drivers for the USB hub I turned to Uncle Google and found 'USBOblivion', which supposedly fixes all sorts of USB problems. Supposedly.


    Well it didn't for me. It was a simple to use program, just tick a box and click 'go' and it tidies up old 'ghost' entries in the registry, but for me it broke all of my 2.0 ports. My 3.1 and 3.0 ports still work, but I have seven 2.0 ports which now show a yellow exclamation mark next to anything I plug into them with a "Code 10 - This device cannot start" error. All drivers install fine, and I've even plugged in ancient devices from the cupboard to see if the problem is only related to things that were present when I ran USBOblivion but they do exactly the same which leads me to think it's a hub problem. Except I've uninstalled/reinstalled all of the hubs and all are working fine, no errors.


    I can't use system restore as the only 3 restore points it has after all post-USBOblivion and would restore me to the same state.


    I have a .reg file from USBOblivion but it fails to import as "some keys are open by the system" even with Admin rights, also this file is over 500KB so it has me wondering just what the hades that program ripped out of the registry that requires a half MB backup.


    What I have been searching for for days with no luck is just some way to reinitialise or reset USB to a clean slate. DISM and SFC scans say all file integrity is pristine and Windows 10's built in hardware troubleshooter just attempts to reinstall the 'code 10' devices in the same way that I tried manually by uninstalling and re-scanning for them. No change, they just reinstall with code 10.


    Any suggestions?


    Windows 10 Pro x64 v1803 b17134.191 fully updated
    MSI X370 Titanium motherboard
    ASMedia ASM2142 Chipset
    2x 3.x ports (working)
    AMD CPU
    4x 3.x ports (working)
    AMD X370 Chipset
    5x 3.x ports (working)
    7x 2.0 ports (broken)


    PS. I know some folks will say "Forget about it, you have enough USB 3 ports!" but the thing is that only 4 of the rear ports are 3.0 and compatible with my devices, the rest are 3.1 and have different sockets, and all of the other 3.x ports are on the motherboard.
    Last edited by krashd; 25 Jul 2018 at 22:02. Reason: Wouldn't save my text formatting
      My Computer


  2. Posts : 15,037
    Windows 10 IoT
       #2

    There is no guarantee this will work, but If you go into device manager, and delete ( right click uninstall) the entries with a yellow !, on a reboot windows should reinstall them with the correct drivers. It's likely the host controller that's borked.
      My Computer


  3. Posts : 809
    Win10
       #3

    What options did you choose in USBOblivion? Are you able to restore the .reg from Safe Mode?

    Otherwise a Windows repair install may be needed.
      My Computer


  4. Posts : 13,996
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       #4

    That seems to be a more-advanced motherboard than what I use with my AMD CPUs so would wonder if there's software for it that allows changing the BIOS from within the Operating System. Traditionally the BIOS supports USB 2 before any OS loads but USB 3.x needs software drivers which load with the OS. In such a situation as this I boot to a bootable Linux LiveDVD to check support for the hardware, see if things that should work actually are. Nice thing about such a disc is it is a full program, doesn't have to be actually installed. I've even got it running on a USB Thumb drive in a computer with a bad HDD that can't physically be replaced without further damage to the case/board.
      My Computers


  5. Posts : 4,224
    Windows 10
       #5

    If all else fails, an upgrade repair install should set things to rights. Here's a link to the TenForums Tutorial on that subject: Repair Install Windows 10 with an In-place Upgrade.
    HTH,
    --Ed--
      My Computers


  6. Posts : 13
    Windows 10 obviously
    Thread Starter
       #6

    Alphanumeric: I've uninstalled the drivers countless times, even checking the box "delete driver also" and no luck, they always come back the same.

    PolarNettles: I checked the "do real clean", "save .reg backup", "close explorer.exe" and "reboot windows", I have since managed to import the .reg file but still no change.

    Berton: I've booted from both Linux live and WinPE recovery environments and the ports are fine so it's definitely a software/registry problem in Windows.

    EdTittel: I've been fearing I may have to do a repair install, but I'm willing to try anything I can first before I throw several years of Windows customisations and settings out the window as last time I did that it took me ages to get the OS back to how I like it
      My Computer


  7. Posts : 4,224
    Windows 10
       #7

    @krashd: I hear you loud and clear, and I feel your pain on the clean install front. A repair install is much less effort, though, and doesn't involve re-installing & re-configuring your apps and applications as is the case with a clean install. Good luck with your repair efforts.
    --Ed--
      My Computers


 

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