1.    01 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 2
    windows 10

    help me on my hp finger print


    i got a hp laptop with windows 7 home
    I updated my lap to windows 10
    I got this proplem
    my hp fingerprint sensor dose not working and the driver dosnt complete installation and hp simple pass dot work I need to fix this proplem please ..thnx
    my lap is hp pavilion dv6
      My ComputerSystem Spec
  2.    01 Aug 2015 #2
    Join Date : Jul 2015
    Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro

    Quote Originally Posted by scream123 View Post
    i got a hp laptop with windows 7 home
    I updated my lap to windows 10
    I got this proplem
    my hp fingerprint sensor dose not working and the driver dosnt complete installation and hp simple pass dot work I need to fix this proplem please ..thnx
    my lap is hp pavilion dv6


    right click or press win key and x key at same time select device manager
    look for biometric device
    right click select uninstall driver check remove completely
    restart pc
    open the swSetup folder
    open drivers folder and search thru those folders for the driver if you cant then go to your pc.s product support page
    hp.com/support enter your model or select find my device
    select windows 7 if that's your original os
    look for the driver there install it..

    then to keep windows from auto updating the drivers
    press win key and x key at same time
    select control panel
    select devices and printers
    right click on your laptop device
    select Device installation method and check to manually update devices

    if none of these work
    might have to wait and see if theres an update driver from hp
      My ComputerSystem Spec
  3.    01 Aug 2015 #3
    Join Date : May 2015
    Central IL
    Posts : 4,367
    Mac OS Sierra

    It is possible that HP will no longer support their device in Windows 10. If they have the Windows 8 drivers available for it, try them.
      My ComputerSystem Spec
  4.    02 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 3
    Windows 7 Home Premium Service Pack 1 and Windows 10 Home

    Quote Originally Posted by icpwolverine View Post
    right click or press win key and x key at same time select device manager look for biometric device right click select uninstall driver check remove completely restart pc open the swSetup folder open drivers folder and search thru those folders for the driver if you cant then go to your pc.s product support page hp.com/support enter your model or select find my device select windows 7 if that's your original os look for the driver there install it.. then to keep windows from auto updating the drivers press win key and x key at same time select control panel select devices and printers right click on your laptop device select Device installation method and check to manually update devices if none of these work might have to wait and see if theres an update driver from hp
    The minute I disabled the biometric device, the issue stopped. I uninstalled and reinstalled it, the problem returned. At least I know what it is and can see if there's a driver update. Thank you so much!
      My ComputerSystem Spec
  5.    02 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 2
    windows 10
    Thread Starter

    Click image for larger version. 

Name:	Untitled.jpg 
Views:	18 
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ID:	27891still the problem doesn't solved
      My ComputerSystem Spec

 


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