There was another thread with a drawer that would not open.

So if you press the button to pen tray it just does nothing. Same as the other thread.

Think this is a Windows thing rather than a drive thing. Actually I think they are pretty sturdy. Haven't had one fail and laptop DVD take even more punishment.

Have at look at this article. It suggests that as your machine starts to boot press the open button. If it opens and then fails to open once OS loaded then OS is locking. Could you test please.

https://www.computerhope.com/issues/ch000214.htm