Surface Book battery drain while turned off

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  1. Shawn
    Posts : 154
    Win 10
       New #1

    Surface Book battery drain while turned off


    As the title describes, it happened this morning after charging it the night before to 100%, I disconnected the power source and had it on for a few minutes then turned if off. About nine hours later, I turn it one (without power chord) and it was at 33%!!

    I ran a powecfg report and the cycles (~100) and watts seem normal.
    I ran a sleep study and it showed a "abnormal shutdown" around the time I turned it on. Info is below.

    The system is up to date per its own autoupdater.

    Any suggestions?

    Time before the event (power report)

    Surface Book battery drain while turned off-image.png


    (sleep report):
    Surface Book battery drain while turned off-image.png

    Details of the event:

    Surface Book battery drain while turned off-image.png

    thank you,

    Surface Book
    i5, 8Gb, Nvidia
    Last edited by Shawn; 19 Jul 2018 at 08:03.
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  3. Caledon Ken
    Posts : 30,171
    Windows 11 Pro x64 Version 23H2
       New #2

    Did you recently install any new apps that could be calling home and or repeatedly checking statuses ?

    Have you reviewed what apps can run in the background and disabled all except maybe mail.

    Start > Settings > Privacy > Background Apps

    Was this a one time event or is this a daily occurrence.


    Ken
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  4. Shawn
    Posts : 154
    Win 10
    Thread Starter
       New #3

    I looked at the event viewer and the closest is a complaint about a shut down. I'll check out the background app issue. I have not installed anything new.


    Surface Book battery drain while turned off-image.png

    Surface Book battery drain while turned off-image.png
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  6. Shawn
    Posts : 154
    Win 10
    Thread Starter
       New #4

    I will note I often close the lid while it is shutting down. And as I have researched this after this event, I see that may keep it running instead of shutting off.
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  7. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #5

    For event id 41 they typically occur when one of these happens:
    a) The end user instead or using the start menu uses the power switch to power off the computer
    b) a hardware problem
    c) a power outage
    d) a BSOD

    Run the BETA log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    Use the text and images in this thread in case there are problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
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  8. Shawn
    Posts : 154
    Win 10
    Thread Starter
       New #6

    Nice tool. Thank you for that. Here's the zip. DESKTOP-7N3QMBN (2018-07-19 23 37).zip
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  9. zbook
    Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       New #7

    1) The logs displayed a recent unexpected reboot as above on July 18, 2018.
    2) There were two BSODs (June 2 and 3, 2018)
    3) The bugcheck was 3B
    4) There were no mini dump files collected

    5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings > un-check automatic restart > reboot

    With this setting if there is a BSOD crash it should display a bugcheck with : (
    Sometimes it may display a misbehaving driver in the form *.sys.
    If you witness a BSOD it will display a % counter.
    Allow it to rise to 100% before rebooting so that there is sufficient time to create the dump file.
    This should capture most BSOD crashes but even BSOD can have crash dump failure and produce no dump files.
    The dump files will be useful in debugging and troubleshooting if there are BSOD.


    6) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 8 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM | Windows 10 Tutorials

    7) The BIOS: BIOS Version/Date Microsoft Corporation 91.1926.768, 12/6/2017 SMBIOS Version 3.1Check to see if there is a more up to date version





    Code:
    Event[4160]:  Log Name: System  Source: ACPI  Date: 2018-07-18T09:29:29.560  Event ID: 13  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-7N3QMBN  Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    Code:
    Event[5276]:  Log Name: System  Source: Microsoft-Windows-NDIS  Date: 2018-07-19T22:03:18.161  Event ID: 10317  Task: PnP  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-7N3QMBN  Description: Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {410431A5-A950-421F-B920-CB8956A51864}, had event Fatal error: The miniport has failed a power transition to operational power
    Code:
    Event[3813]:  Log Name: System  Source: BTHUSB  Date: 2018-07-16T20:01:18.229  Event ID: 17  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-7N3QMBN  Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
    Code:
    6/3/2018 12:31 AM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff801bb73e580
P4: fffff581b94e6560
P5: 0
P6: 10_0_17134
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\060218-17609-01.dmp
\\?\C:\WINDOWS\TEMP\WER-42765-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC265.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC276.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC294.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2B4.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_33dbb9ba2248edf720eee117d1fb94e6ec5b6e6f_00000000_cab_3b879e06

Analysis symbol: 
Rechecking for solution: 0
Report Id: 46f0b2de-effa-4c1a-8ad1-35d605060f57
Report Status: 2049
Hashed bucket: 
Cab Guid: 06/2/2018 8:45 PM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff801bb73e580
P4: fffff581b94e6560
P5: 0
P6: 10_0_17134
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\060218-17609-01.dmp
\\?\C:\WINDOWS\TEMP\WER-42765-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC265.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC276.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC294.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2B4.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_33dbb9ba2248edf720eee117d1fb94e6ec5b6e6f_00000000_0464c2c3

Analysis symbol: 
Rechecking for solution: 0
Report Id: 46f0b2de-effa-4c1a-8ad1-35d605060f57
Report Status: 4
Hashed bucket: 
Cab Guid: 0
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  10. Shawn
    Posts : 154
    Win 10
    Thread Starter
       New #8

    Excellent. As for BIOS, wouldn't that update come through the window 10 autoupdate? I looked at hardware event viewer and it was empty.

    --shawn
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  12. Caledon Ken
    Posts : 30,171
    Windows 11 Pro x64 Version 23H2
       New #9

    Unlikely that bios would be updated but some vendor update apps do update BIOS's. Windows update does not.

    BIOS updates bring with them some risk. You can read about it.

    I haven't had one go turtle. Have device plugged in, read instructions and be patient.
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  13. Shawn
    Posts : 154
    Win 10
    Thread Starter
       New #10

    Good to know. I've updated bios before on my desktops. I see they have a newer package as of 5/2018.. Download Surface Laptop Drivers and Firmware from Official Microsoft Download Center

    thanks,
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