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Ron, when you have time please fill in your system specs as that will be very helpful for all of us.
Go to How to Fill in your System Specs at Ten Forums
System Specs - Fill in at Ten Forums | Windows 10 Tutorials
If you wish, you can click on my MeAndMyComputer and select View Profile. Click on the System Spec tab and look in my entries as examples.
If you find it daunting to enter applicable information, go to Belarc - System Management For The Internet Age. Software license management, IT asset management, IT security, Cyber Security. and run the Belarc Advisor. Give it time to complete. It’s a nice easy to read report and I do that every time I help someone. Copy and paste or print in the necessary information into the appropriate subject box in your system spec page.