Headphones do not show up when Realtek is installed

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  1. Posts : 7
    windows 10
       #1

    Headphones do not show up when Realtek is installed


    Ok, so I have a problem where my headphones do not show up in my playback devices, but it still works, it's just labeled as speakers. I've tried downloading the latest Realtek driver from their website, went through the whole procedure, but still the problem persists. However, when I only do the first part of the process, which is uninstall the Realtek driver, restart, and cancel the installation of Realtek, my headphones show up fine. I thought this would be fine, but my computer constantly begs me to restart and install the drivers. Is there any solution to this or am I just gonna have to uninstall Realtek every time my computer restarts? Thanks
      My Computer


  2. Posts : 4
    Windows 10 Home
       #2

    OK, so this happened to me on my laptop. It wanted to use the realtek drivers no matter what. Let me show you what to do.
    Step 1. Open the start menu and type 'Device Manager' in the search bar. Click on the result.

    Step 2. Headphones do not show up when Realtek is installed-devmgr.png You'll see this window appear.

    Step 3. Headphones do not show up when Realtek is installed-devmgrsound.png Expand the 'Sound , video and game controllers' category.

    Step 4. Find 'Realtek High Definition Audio' in the list, then right click it and select Properties.

    Step 5. Headphones do not show up when Realtek is installed-devmgrsounddriver.png Click on the 'Driver' tab near the top of the window.

    Step 6. Headphones do not show up when Realtek is installed-driverrollback.png Now click on the button that says 'Roll back driver'.
    If the button is dimmed, make sure your Realtek drivers are currently installed.

    Step 6. If you did it correctly, the system should ask you to restart to finish. If it does then you finished the tutorial correctly!
    Once restarted, Open device manager again using step 1. Expand the 'sound, video and game controllers' category again.

    Step 7. If it says 'High Definition Audio Device' then you did it right. Here's a pic for example purposes: Headphones do not show up when Realtek is installed-highdef.png
      My Computers


  3. Posts : 7
    windows 10
    Thread Starter
       #3

    So in my device manager, it says 'Realtek High Definition Audio(SST)' and the one without the '(SST)' is under hidden devices. Both do not allow me to roll back driver.
    Headphones do not show up when Realtek is installed-capture.png
    Headphones do not show up when Realtek is installed-capture2.png
    Headphones do not show up when Realtek is installed-capture3.png
    Also, I don't know if this means anything, but it says this on the hidden one.
    Headphones do not show up when Realtek is installed-capture4.png
      My Computer


  4. Posts : 582
    Windows 10 Home
       #4

    Try disabling the one causing the problem.

    Ben
      My Computer


  5. Posts : 7
    windows 10
    Thread Starter
       #5

    I disabled the (SST) one and it did not work
      My Computer


  6. Posts : 582
    Windows 10 Home
       #6

    If the driver is being installed by Windows Update, try the "Show/Hide" tool.

    https://support.microsoft.com/en-us/...driver-updates

    Ben
      My Computer


  7. Posts : 7
    windows 10
    Thread Starter
       #7

    Tried it, still did not work
      My Computer


  8. Posts : 582
    Windows 10 Home
       #8

    If you successfully hid the update, try uninstalling.

    Ben
      My Computer


  9. Posts : 4
    Windows 10 Home
       #9

    Hmm... Try uninstalling all realtek devices related to sound one by one. Right click a realtek sound device, then click uninstall device. If it asks you to restart, don't restart. Then, after you installed all of them, click the highlighted button.Headphones do not show up when Realtek is installed-install.png
      My Computers


  10. Posts : 7
    windows 10
    Thread Starter
       #10

    Still nothing. I'm starting to think that just uninstalling Realtek every time my computer restarts is easier.
      My Computer


 

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