Windows 10: Windows won't recognize half my RAM Solved

Page 2 of 5 FirstFirst 1234 ... LastLast
  1.    29 Jun 2018 #11

    BRKKAB said: View Post
    Does the motherboard's UEFI recognize that you have 4 sticks of ram and show 32GBs or 32/768?
    If not there's your problem.
    Windows only recognizes the hardware that your motherboard's UEFI does, as far as cpu, mobo, ram, usb2/3/3.1, lan/wi-fi, sound and video.
    People who are posting here for the first time like me usually aren't gonna know what UEFI means. I don't. I can see the ram in the Bios and in CPUz, windows 10 doesn't recognize it.
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       29 Jun 2018 #12

    Could I get you to show the memory tab too? I forgot to ask about that.
      My ComputersSystem Spec

  3.    29 Jun 2018 #13

    Click image for larger version. 

Name:	memory.png 
Views:	39 
Size:	94.8 KB 
ID:	193985
      My ComputerSystem Spec

  4. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       29 Jun 2018 #14

    Make sure your Dram Voltage is set to 1.5V in bios. Please show me the screenshot of task manager under the performance tab. Everything I can tell right now is it looks like it is set correctly. The only thing I can tell is if you have 4 dimms and 1 stick of ram in each, why does the memory tab show single channel? It should be Dual. It's kind of late for me. I'll take a look again in the morning.
      My ComputersSystem Spec

  5.    30 Jun 2018 #15

    Click image for larger version. 

Name:	performance.png 
Views:	7 
Size:	44.5 KB 
ID:	193986

    I noticed that as well, Dram voltage = 1.5v confirmed.
      My ComputerSystem Spec

  6. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       30 Jun 2018 #16

    Did you build the computer yourself and when? Has it ever showed the proper amount of Ram? Where did you get Windows 10? Are you comfortable working inside the computer?

    Please hold down the windows key and press R. You will get a run box, type msconfig in the box and click OK. At the top click on the Boot tab then click on the advanced tab. Make sure they all look like this, exactly.

    Click image for larger version. 

Name:	x.png 
Views:	3 
Size:	33.3 KB 
ID:	193997
      My ComputersSystem Spec

  7.    30 Jun 2018 #17

    essenbe said: View Post
    Did you build the computer yourself and when?
    I did, I've periodically upgraded it and only the motherboard, CPU, half the RAM and some fans etc remain from the original build. Initial build was 2015 IIRC late 2014.

    essenbe said: View Post
    Has it ever showed the proper amount of Ram?
    When I had just 2 sticks it did.

    essenbe said: View Post
    Where did you get Windows 10?
    The copy I'm using right now is an OEM 10pro off Amazon, used to have a retail 8.1 disc (still have cdkey but discs are scratched).

    essenbe said: View Post
    Are you comfortable working inside the computer?
    Yeah I'm very comfortable with that.

    essenbe said: View Post
    Please hold down the windows key and press R. You will get a run box, type msconfig in the box and click OK. At the top click on the Boot tab then click on the advanced tab. Make sure they all look like this, exactly.

    Click image for larger version. 

Name:	x.png 
Views:	3 
Size:	33.3 KB 
ID:	193997
    Yeah found that tip on this forum or another, did not help.
      My ComputerSystem Spec

  8. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       30 Jun 2018 #18

    OK, try unplugging the computer, hold down the power button for 60 seconds to drain any residual power. Remove all ram sticks and use a can of compressed air to blow out the dimm slots and replace the ram. We are starting to get into the time-consuming part of troubleshooting. During this whole process, I would like you to keep track of which ram stick was in which Dimm slot. If we start switching sticks it can be confusing. Do not touch the gold contacts on the ram sticks.
      My ComputersSystem Spec

  9.    30 Jun 2018 #19

    Two of the sticks I mentioned are from the original build they are black, I marked one of them. The other two sticks (same kind, just purchased separately) are red and I also marked one of them. Original sticks are in slots 1+2, red sticks are in slots 3+4. Odds are marked, evens are not.

    No changes, cpuz still showing single channel 32gb and Windows 10 still showing 16gb.

    Whether we solve this or not, thanks a bunch for helping me out with this I really appreciate it.
      My ComputerSystem Spec

  10. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       30 Jun 2018 #20

    @Cliff S, you can go above and look at the CPUz screenshots and see the model numbers.
      My ComputersSystem Spec


 
Page 2 of 5 FirstFirst 1234 ... LastLast

Related Threads
half windows in General Support
Hi There My small problem at moment is, when I d/c my Gmail icon, it always opens as a half window, and I would like to rectify it. It happened years ago and I seem to remember there was an option to open a second window as one you have open,...
My issue is with my Wacom Bamboo (Or any wacom for that matter) and Windows 10. I've tested on other WIN10 Machines and it works fine but I've done something, or installed something that has caused this issue. The Issue Tablet pen pressure is...
Hi, I'm new to this forum and i searched already in a few threads, but i couldn't find the right solution for me. I have 8GB installed as RAM, but in taskmanager my Lenovo Flex2-14 is only finding 4GB. How can i let my computer find it's full...
So I have Adobe Flash Player installed by Dell and I want to uninstall it. But it is not showed in the programs overview in the control panel. I found this guide on the dell website: http://www.dell.com/support/article/us/en/19/SLN288999/EN...
All the games i could previously play on 100 FPS or more now run with like a single frame a second. Why is this, and how can i fix it?

Tags for this Thread

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:22.
Find Us