TouchPad problem

bartjunited · 17 Jul 2018

dalchina said:

Attachment 196161
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Or you could post a screenshot of smaller items.

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sorry being a fool by not checking the advanced options

dalchina · 17 Jul 2018

HKU\S-1-5-21-4288462845-2208481479-818722694-1001\Software\Elantech\DeviceInformation\Port0_MasterEnable: 0x00000001
HKU\S-1-5-21-4288462845-2208481479-818722694-1001\Software\Elantech\DeviceInformation\Port0_MasterEnable: 0x00000000

(And just to check- 'cos I forgot first time- did you click 'Apply' after disabling the touchpad before taking the snapshot? - there may be two pairs of results, one related to the state of the button, one the state of the device).

Now, the next thing to do is this:
Enable the touchpad, check the state of the relevant key.
Wait for the touchpad to be disabled.
Check the key has indeed changed.

It's ok, I recall struggling with that first time round.

bartjunited · 17 Jul 2018

See answers below

(And just to check- 'cos I forgot first time- did you click 'Apply' after disabling the touchpad before taking the snapshot? - there may be two pairs of results, one related to the state of the button, one the state of the device).

Sh!t no i didnt click Apply I just clicked "Stop Device"

Shall I redo the scan??

Now, the next thing to do is this:
Enable the touchpad, check the state of the relevant key.
Wait for the touchpad to be disabled.
Check the key has indeed changed.

I assume you mean check the registry for this right?
The reg scares the bejesus out of me so where will I find that key?

Thanks again for your patience and super help

dalchina · 17 Jul 2018

Shall I redo the scan??
yes

The results tell you where the key is.
I simply searched your text for elan.

A most helpful program is O&O regedit (free). You can simply paste the key 'address' into an 'address bar' at the top.

bartjunited · 17 Jul 2018

see attached screenshot of the keys after I re ran the scan

so i assume next steps are to have that program open that you suggested whilst using the laptop and then when the touchpad gets disabled to check if the keys have changed?

dalchina · 17 Jul 2018

I can't see the two different keys there (see the ones I posted for comparison).

Enable your touchpad. Check the state of the 2 keys in the registry.
Close O&O regedit. Wait for the touchpad to be disabled.
Check the state of the 2 keys in the registry.

Based on that we can try the next stage of the experiment. (That's all it is, an experiment at this stage).

bartjunited · 17 Jul 2018

dalchina said:

I can't see the two different keys there (see the ones I posted for comparison).

Enable your touchpad. Check the state of the 2 keys in the registry.
Close O&O regedit. Wait for the touchpad to be disabled.
Check the state of the 2 keys in the registry.

Based on that we can try the next stage of the experiment. (That's all it is, an experiment at this stage).

so attached is the scan again with hopefully the correct keys

so that I am reading this correctly, to me it looks like the same key but just has a value of 0 or 1 at the end which should correspond with the touchpad being enabled or disabled. does that sound right?

dalchina · 17 Jul 2018

Here you can see two pairs of keys- 2 different keys. One is clearly the button, one the device.

Now it could be different for the Elan I suppose.

To be sure, look at the Compare output, and search the HTML file (usually CTRL F, F3) for Elan, for example.

bartjunited · 18 Jul 2018

ive looked again at the compare file and searched for the following
smartpad
touchpad
mouse
elan
and the only thing I get is the 2 keys that i saw for Elan that i posted which dont seem to correspond to the touchpad???

dalchina · 18 Jul 2018

Ok, if that's the only one.. which could be the case.. you can post the whole compare file from Regshot if you like..

Try checking the state of that after the touchpad has become disabled.