Windows 10: TouchPad problem

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  1. Caledon Ken's Avatar
    Posts : 10,567
    Windows 10 Pro x64 Build 1803
       06 Jul 2018 #41

    I also did some Googling last night and found some items I think are of interest.

    First was this discussion on How to Geek

    https://www.howtogeek.com/325347/how...n-your-laptop/

    and this discussion from driver easy

    https://www.drivereasy.com/knowledge...in-windows-10/

    I believe you said you tried the older driver so I went looking for new drivers and came across this for 1803. I suspect if I had searched different terms it may have shown a different version in title

    https://drivers.windows10download.co...0-v1803-ekqpi/

    From the How To Geek article they mention drivers at softpedia so I searched there as well and found drivers as high as V24

    http://drivers.softpedia.com/dyn-sea...arch_term=Elan

    They also have V18.2.25.4.

    I generally don't use third party sites for drivers. If I used, since How to Geek mention softpedia, I would likely go with them. You have to be very careful in my opinion that you don't get other "Packaged" stuff from any site. Also fully scan before double clicking.

    Maybe other members could voice their opinions on sites to use. Interesting that in the How To Geek they mentioned just using Microsoft's driver can work well.
      My ComputerSystem Spec

  2.    06 Jul 2018 #42

    Helmut said: View Post
    Satellite S50-B-15U
    Part number: PSPRBE-02V051EN

    I'll start by saying I am using an almost similar Toshiba Laptop, there are some hardware differences, as you will know hardware can be different in the same model e.g. mine has a Synaptics Touchpad, yours an Elan, and so forth.
    I know the confusion of looking up drivers on the Toshiba website, fortunately you will only need a few Toshiba specific ones*.

    There are NO yellow triangles in my Device Manager at all, it has only had Windows updates for 4 years and a few Toshiba specific ones which either came thru Windows updates, *selected downloads from the Toshiba website, and BIOS/UEFI updates via Toshiba Desktop Asistant.

    Your post #15 that shows the Driver Store, that does not show 3 Touchpad drivers installed, it is showing previous driver installs cached so that Windows can Roll back drivers.
    That will show up a lot of hardware drivers of stuff you may have connected at some point thus adding confusion and irrelevent information.

    A few initial questions
    1) What is your BIOS/UEFI version.
    2) Do you have the Toshiba desktop assistant installed.

    You have a USB mouse connected looking at your posts, so why worry about the Touchad.
    I always use one, however the touchpad(Synaptics) also works correctly(I just don't like them).
    If you go to the Toshiba support site the Windows 7 64 bit ELAN driver 11.8.22.3 is the latest given, personally I would go to Windows updates.

    My Touchpad(the other brand, Synaptics) is not listed in HID.
    On yours it looks like it is appearing as a PS/2 device(could be the way ELAN do it).
    The other listed HID-compliant mouse would be a USB mouse you have connected.
    These are from mine:

    Attachment 194753Attachment 194754

    The things marked in Red are the important ones, * in text.

    "plus as suggested I have done the reg fix to stop windows updates "
    If that's what you have done then it is deliberate sabotage. I'm not surprised your drivers are in such a mess.
    Thank you for your input.
    It's great to see such help here as on other forums I was getting nothing.

    I prefer to use the TouchPad and not the usb mouse. I only started to connect this once my TouchPad stopped working.

    From what I remember I'm running the latest available bios as when I last looked at the Toshiba drivers it was the most up to date

    Atm I'm actually having problems getting into the bios as its not responding to the F2 or ECS options

    I only did the reg edit as I was advised to stop windows updates due to the issues this might be causing

    I thought I was successfully using the 11.x driver but am using the 15.8.x driver

    My issue is now that it's working why does it intermittently just stop work and get disabled
      My ComputerSystem Spec

  3.    06 Jul 2018 #43

    Caledon Ken said: View Post
    I also did some Googling last night and found some items I think are of interest.

    First was this discussion on How to Geek

    https://www.howtogeek.com/325347/how...n-your-laptop/

    and this discussion from driver easy

    https://www.drivereasy.com/knowledge...in-windows-10/

    I believe you said you tried the older driver so I went looking for new drivers and came across this for 1803. I suspect if I had searched different terms it may have shown a different version in title

    https://drivers.windows10download.co...0-v1803-ekqpi/

    From the How To Geek article they mention drivers at softpedia so I searched there as well and found drivers as high as V24

    http://drivers.softpedia.com/dyn-sea...arch_term=Elan

    They also have V18.2.25.4.

    I generally don't use third party sites for drivers. If I used, since How to Geek mention softpedia, I would likely go with them. You have to be very careful in my opinion that you don't get other "Packaged" stuff from any site. Also fully scan before double clicking.

    Maybe other members could voice their opinions on sites to use. Interesting that in the How To Geek they mentioned just using Microsoft's driver can work well.
    So the drive easy article supports to disable windows updates too...
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 10,567
    Windows 10 Pro x64 Build 1803
       06 Jul 2018 #44

    Yes.

    Boot key for Toshiba might be F1

    http://www.disk-image.com/faq-bootmenu.htm

    You might also get there with command

    shutdown /r /fw
      My ComputerSystem Spec

  5.    06 Jul 2018 #45

    As the touchpad is working in win pe and within this it doenst display the touch pad driver is there anything else I need to do to try and stop the TouchPad from stopping to work
      My ComputerSystem Spec

  6.    06 Jul 2018 #46

    So the drive easy article supports to disable windows updates too...
    - no, it only supports disabling driver updates- if you read carefully- the idea being that once you've installed a driver that works for you, it's not updated and replaced.

    Tutorials here address these issues too.
      My ComputerSystem Spec

  7.    06 Jul 2018 #47

    dalchina said: View Post
    - no, it only supports disabling driver updates- if you read carefully- the idea being that once you've installed a driver that works for you, it's not updated and replaced.

    Tutorials here address these issues too.
    Ah shit shows what a noob I am.
    So I'm not sure if I've disabled all updates or just the driver one.

    Can I reverse the process?
      My ComputerSystem Spec

  8.    06 Jul 2018 #48

    Mm.. I don't know what you've done... so can only suggest what we recommend.

    Basics:
    a. disable all driver updates (not really what you want to do)
    Turn On or Off Device Driver Automatic Installation in Windows 10 | Windows 10 Tutorials
    b. hide (as in Win 7) a particular update:
    Hide or Show Windows Updates in Windows 10 | Windows 10 Tutorials

    More:
    Windows Update Minitool (free) can help too.
      My ComputerSystem Spec

  9.    06 Jul 2018 #49

    bartjunited said: View Post
    Thanks Ken tried that and still no joy :-(
    This is what I did Option 4
      My ComputerSystem Spec

  10.   My ComputerSystem Spec


 
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