Windows 10: TouchPad problem

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  1. Caledon Ken's Avatar
    Posts : 10,525
    Windows 10 Pro x64 Build 1803
       05 Jul 2018 #31

    There is a process called an inplace repair / upgrade. As you are on 1803 it is a repair.

    You would know if you had done it. Here is tutorial.

    Repair Install Windows 10 with an In-place Upgrade

    I recommend a full backup of personal data although process is supposed to be non-destructive.

    What I was thinking is you find which drivers your Rufus boot was using. You replicate in 1803. If touchpad continues to act up you might consider the inplace repair.
      My ComputerSystem Spec

  2.    05 Jul 2018 #32

    Caledon Ken said: View Post
    There is a process called an inplace repair / upgrade. As you are on 1803 it is a repair.

    You would know if you had done it. Here is tutorial.

    Repair Install Windows 10 with an In-place Upgrade

    I recommend a full backup of personal data although process is supposed to be non-destructive.

    What I was thinking is you find which drivers your Rufus boot was using. You replicate in 1803. If touchpad continues to act up you might consider the inplace repair.
    Ah ok no i havent done that.
    Not sure I want to tempt fate with it as I use this laptop for DJing and have an event on Saturday

    It was using WIndows drivers and saw it as a Windows HID (I stupidly saved the screenshots to the desktop of the WinPE installation and cant see them now )
      My ComputerSystem Spec

  3.    05 Jul 2018 #33

    Silly question but as its using Windows drivers in Rufus how would I locate those?

    I'll have to try and locate that utility you provided to see if I can extract the elan driver
      My ComputerSystem Spec

  4.    05 Jul 2018 #34

    Click image for larger version. 

Name:	Device Manager.JPG 
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ID:	194689Click image for larger version. 

Name:	mouse driver.JPG 
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ID:	194690

    attached are pics of device manager and also the actual driver being used when booting into Win PE

    also strangely today I was in the middle of Google Sheets doing nothing major and the mouse just stopped working via the touchpad. I looked at the touchpad properties and under Elan it had been disabled so I had to enable it with a usb mouse.
    This happened again later???
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 10,525
    Windows 10 Pro x64 Build 1803
       05 Jul 2018 #35

    Strange no touchpad is listed so no Driver is being loaded. ????

    I would see what is listed under Human Interface Device.
      My ComputerSystem Spec

  6.    05 Jul 2018 #36

    Ok cool ill have a look at that in the morning and report back as its 11pm in the UK now
      My ComputerSystem Spec

  7.    06 Jul 2018 #37

    Uninstall your ELAN driver from inside real Windows (not PE one) and let Windows Update reinstall it. When formatting several PCs I have found some driver updates break touchpad normal operation.
      My ComputerSystem Spec

  8.    06 Jul 2018 #38

    Click image for larger version. 

Name:	hid device manager.JPG 
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ID:	194736Click image for larger version. 

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ID:	194737Click image for larger version. 

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    this is the device manager with HID expanded , nothing in there about touchpad that i can see

    also when i launch Snipping Tool within this I get the 2 attached error messages too, can this have any affect?

    its very strange that its intermittently disabling the touchpad,
    this could have been going on for months and when it stopped working I just thought the driver had gone and never looked at the mouse properties

    also even though I reinstalled the function key utility when I press Fn + 5 I get no Visual Indication that the touchpad is enabled or disabled so Im guessing at this point
      My ComputerSystem Spec

  9.    06 Jul 2018 #39

    eLPuSHeR said: View Post
    Uninstall your ELAN driver from inside real Windows (not PE one) and let Windows Update reinstall it. When formatting several PCs I have found some driver updates break touchpad normal operation.
    when i have previously tried to do this to fix the issue of it not working windows would NOT install the correct one?

    plus as suggested I have done the reg fix to stop windows updates
      My ComputerSystem Spec


  10. Posts : 889
    Windows 10
       06 Jul 2018 #40

    Satellite S50-B-15U
    Part number: PSPRBE-02V051EN

    I'll start by saying I am using an almost similar Toshiba Laptop, there are some hardware differences, as you will know hardware can be different in the same model e.g. mine has a Synaptics Touchpad, yours an Elan, and so forth.
    I know the confusion of looking up drivers on the Toshiba website, fortunately you will only need a few Toshiba specific ones*.

    There are NO yellow triangles in my Device Manager at all, it has only had Windows updates for 4 years and a few Toshiba specific ones which either came thru Windows updates, *selected downloads from the Toshiba website, and BIOS/UEFI updates via Toshiba Desktop Asistant.

    Your post #15 that shows the Driver Store, that does not show 3 Touchpad drivers installed, it is showing previous driver installs cached so that Windows can Roll back drivers.
    That will show up a lot of hardware drivers of stuff you may have connected at some point thus adding confusion and irrelevent information.

    A few initial questions
    1) What is your BIOS/UEFI version.
    2) Do you have the Toshiba desktop assistant installed.

    You have a USB mouse connected looking at your posts, so why worry about the Touchad.
    I always use one, however the touchpad(Synaptics) also works correctly(I just don't like them).
    If you go to the Toshiba support site the Windows 7 64 bit ELAN driver 11.8.22.3 is the latest given, personally I would go to Windows updates.

    My Touchpad(the other brand, Synaptics) is not listed in HID.
    On yours it looks like it is appearing as a PS/2 device(could be the way ELAN do it).
    The other listed HID-compliant mouse would be a USB mouse you have connected.
    These are from mine:

    Attachment 194753Attachment 194754

    The things marked in Red are the important ones, * in text.

    "plus as suggested I have done the reg fix to stop windows updates "
    If that's what you have done then it is deliberate sabotage. I'm not surprised your drivers are in such a mess.
      My ComputerSystem Spec


 
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