Windows 10 does not play DVDs

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  1. Posts : 72
    Windows 10
       #1

    Windows 10 does not play DVDs


    Hello

    I have only recently noticed my PC's DVD player does not play standard film DVDs. Having looked up a few web sites I find that this is a familiar question given the apparent lack of DVD support in Windows 10 but several sites have recommended VLC Player as an alternative to Windows Media Player or Windows DVD Player.

    Well I have tried all three players and the result is the same, i.e. nothing. My PC does not even recognise a DVD in File Explorer. Yet it will quite happily play a music CD. There is noi indication of a hardware fault in Device Manager or Windows 10's troubleshooters.

    Has anyone any ideas? My PC is running a 64 bit version Windows 10 and is fully patched with the latest updates.

    I have tested the DVDs on a dedicated player and they do work.

    Thanks

    Mr Morgan.
      My Computer

  2. dalchina's Avatar
    Posts : 24,253
    Win 10 Pro (1903)
       #2
      My Computers


  3. Posts : 72
    Windows 10
    Thread Starter
       #3

    Thanks but I have just had a look at the link https://support.microsoft.com/en-us/kb/314060.

    For Method 5 I do not have the relevant UpperFilters and Lower Filters settings for registry subkeys HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.

    Methos 5 refers you to Method 6 which should not be necessary for editions of Windows 10 later than 1511. I have edition 1803.
      My Computer

  4. Bree's Avatar
    Posts : 15,407
    10 Home x64 (2004) (10 Pro on 2nd pc)
       #4

    Mr Morgan said:
    I have only recently noticed my PC's DVD player does not play standard film DVDs. Having looked up a few web sites I find that this is a familiar question given the apparent lack of DVD support in Windows 10 but several sites have recommended VLC Player as an alternative to Windows Media Player or Windows DVD Player.

    Well I have tried all three players and the result is the same, i.e. nothing. My PC does not even recognise a DVD in File Explorer...
    Mr Morgan said:
    ...I have edition 1803.
    When you say File Explorer doesn't recognise a DVD, do you mean that it doesn't even appear as a drive? It should appear in This PC. I have 1803, this is what I see in File Explorer when I put a DVD in the drive.

    Windows 10 does not play DVDs-dvd-pc.png

    Put a DVD in the drive. If it appears in 'This PC' then right click on it...

    Windows 10 does not play DVDs-dvd-options.png

    Now you can choose 'Play with VLC media player' If you choose 'Open AutoPlay' you can set it to automatically play in VLC whenever you put a DVD in the drive.

    Windows 10 does not play DVDs-dvd-open-autoplay.png
      My Computers


  5. Posts : 72
    Windows 10
    Thread Starter
       #5

    I mean literally that Windows is not recognising that a DVD is present in the drive. The drive icon appears in File Explorer but that is all:
    Windows 10 does not play DVDs-image.png
      My Computer

  6. dalchina's Avatar
    Posts : 24,253
    Win 10 Pro (1903)
       #6

    For Method 5 I do not have the relevant UpperFilters and Lower Filters settings for registry subkeys HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.
    Build 1709 - I do:
    Windows 10 does not play DVDs-1.jpg

    Try this free cautious repair tool, selecting only this repair:
    Windows 10 does not play DVDs-1.jpg
      My Computers



  7. Posts : 72
    Windows 10
    Thread Starter
       #7

    As I said, I do not:
    Windows 10 does not play DVDs-image.png

    I also notice that if I try to access Properties, that I receive message "Properties cannot be opened. An error is preventing this key from being opened. Details: Access is denied."

    I wonder if this is anything to do with the problem?
      My Computer

  8. Bree's Avatar
    Posts : 15,407
    10 Home x64 (2004) (10 Pro on 2nd pc)
       #8

    Mr Morgan said:
    For Method 5 I do not have the relevant UpperFilters and Lower Filters settings for registry subkeys HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    dalchina said:
    Build 1709 - I do:
    Build 1803 - I don't:

    Windows 10 does not play DVDs-dvd-registry.png

    ...but I can see DVDs in File Explorer despite that.
      My Computers


  9. Posts : 72
    Windows 10
    Thread Starter
       #9

    I remain mystified. Running CCLeaner over the Registry has no effect.
      My Computer

  10. f14tomcat's Avatar
    Posts : 47,437
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #10

    I do not have those filters either, 1803. Both CD audio and DVD movie show and play.

    Windows 10 does not play DVDs-2018-06-25_08h33_15.pngWindows 10 does not play DVDs-2018-06-25_08h38_39.png
      My Computers


 

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