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#1
Updated drivers app will not run on Windows 10
I am looking for guidance on an issue that I have just started having again. 3 years ago I started seeing what I assume is the BSOD and after having to do a custom install of windows 10 to get to the most current version of 1803 the problem has appeared again. Yesterday and today when I have restarted my computer I get an error message that says your computer has run into a problem we are collecting information and will restart. There is what look like a upc code on the screen and I believe the message says to look at /stop code -- I am not sure if that was Microsoft.com or windows.com /stop code.
I have a Sony Vaio that was initially loaded with Windows 7 and following assistance from the windows seven forum in 2015 it was suggested to me that I upgrade to windows 10. I believe one of the solutions that was offered to me to follow was for me to uninstall and then re-install my laptop's hard drive so that is what I did. That obviously fixed the problem and I did not see the error message again for 3 years. I reached out on this forum more than a few weeks ago for assistance with my windows 10 update problem but never received a response so I contacted windows support. The windows support team instructed me to do the custom install because they said I have numerous corrupt files and there was no other option.
Because I have seen the error message that I mentioned above that I believe is the stop code error message I have tried to make sure I have the latest driver for my drive. When I download the driver updates that are referenced on the Sony website I get an error message that says the app cannot run on my PC and to contact the software publisher. I suspect that the problem is based upon the incompatibility of my computer now that it is running windows 10 and the website download is for windows 7. Is there a solution to my problem that is short of me paying Sony hundreds of dollars just to ensure I have the most current driver update? I am not certain but I believe I did try to update the driver prior to my upgrade to windows ten -- I believe the update that I downloaded said I had the most current driver for my computer. I show that I have all of the drivers on an external drive from June 24, 2015, that were located on the Sony website but they will not load on my current version of windows.
Is there anything I can do to make sure I have the most current drivers on my computer after my upgrade to windows 10?