Windows 10: Plantronics Rig 800HD headset connected but no sound output

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  1. Caledon Ken's Avatar
    Posts : 10,637
    Windows 10 Pro x64 Build 1803
       20 Jun 2018 #11

    If you scroll down in that screen shot what other devices are there? I ask as I see a 2 in front of the RIG 800HD in screen shot.

    If you click on Properties for this device and then the advance tab, can you restore defaults and then use test button?

    Might I ask under the general tab how does the Jack Information look since you are using USB?

    Under the spatial sound tab have you tried one of the other options?

    I think you said this already but your speakers work fine, right?
      My ComputerSystem Spec

  2.    20 Jun 2018 #12

    Click image for larger version. 

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    ^ other devices

    restore defaults, test button, and all spatial sound options did nothing

    Click image for larger version. 

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    here is the general tab for my headset. and yes, other sound devices work fine
      My ComputerSystem Spec

  3. Caledon Ken's Avatar
    Posts : 10,637
    Windows 10 Pro x64 Build 1803
       21 Jun 2018 #13

    If you go to device manager, should be first category, audio inputs and outputs, expand this category. Then on the view tab click show hidden devices.

    Myself I would delete any hidden devices just to ensure there is not a conflict with a device that is not installed.

    On the TenForums site there is Kyhi's Recovery boot disk. Might be a lot of work but if you created disk and booted from it and then connected your headset. My thinking here is that the headset will work as the boot disk is current but not V1803.

    From there you could see exactly what drivers are being used in the "Sound video and game" category and the "Audio input and outputs". These could be then compared to what V1803 is using. I would also concentrate on the drivers under the USB controller heading.

    Windows 10 Recovery Tools - Bootable Rescue Disk

    I tried searching and came up with some hits, saw your userid on one.

    Other things to try... Audio Troubleshooter or an inplace repair. I would think that if this was a common issue with your headset and V1803 you would see way more hits on google. Does plantronics have a forum?
      My ComputerSystem Spec

  4.    21 Jun 2018 #14

    hidden device removal did nothing but at least i now know that the latest windows update caused this issue, it's the only thing that changed, i confirmed it by hooking up my headset to my friends seldom updated pc and it works.

    i'll google for V1803 audio fixes after i sleep.
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 10,637
    Windows 10 Pro x64 Build 1803
       21 Jun 2018 #15

    Please look at the drivers in the sections I mentioned on friends machine. You should be able to load them manually if required, you just need to know which ones or at least how it is mis-identifying.

    I too googled it and no immediate fix apparent.

    Talk after sleep.
      My ComputerSystem Spec

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