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#1
Cannot print after update to version 1803
Several people I help with their computers have lost the ability to print after the April/May 2018 update to version 1803. Some of them tell me the problem 'fixed itself' after a couple days. Three people still cannot print after a couple weeks.
One person has an HP Color Laserjet and a Savin Color Laserjet, both network printers. When trying to print to either printer, Windows immediately comes back with a message that says "problem initializing current printer - check settings". I have tried clearing the printer spool folder contents, uninstalling/reinstalling the printer software (also tried compatibility mode installation), and running the troubleshooter. Nothing has worked. Windows 'sees' the printers on the network, but doesn't even try to print to them. The Print Spool Service is set to automatic.
A couple other computers have similar problems, with different printers attached.
I cannot figure this out. The printers worked fine before the update. Any suggestions?