1.    01 Aug 2015 #1
    Join Date : Jun 2015
    UK
    Posts : 27
    Win 10 Pro

    Device Manager- Other Devices, Toshiba Webcam shown as not working


    Hi All

    Have eventually got 10 on my Toshiba Satellite R830. The problem I have is my Webcam does not work. Thought it was a driver problem but one was installed checked with Toshiba support site but no drivers for 10 showing only the one on my laptop. Spoke to Toshiba who tell me that this is all down to microsoft as they understand as microsoft were doing all of this automatically they had undertake to update all the drivers in the new installation???

    Trying to contact microsoft seems to be impossible as they want an activation code but when I said I do not have one for Win 10. Was then told they would transfer me tech support and the inevitable disconnection occured. This after some 20 minutes waiting on the phone.

    Anybody got any ideas.

    Many thanks for any help.
      My ComputerSystem Spec
  2.    31 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 1
    Windows 10

    I have the same problem


    Quote Originally Posted by solpuerto View Post
    Hi All

    Have eventually got 10 on my Toshiba Satellite R830. The problem I have is my Webcam does not work. Thought it was a driver problem but one was installed checked with Toshiba support site but no drivers for 10 showing only the one on my laptop. Spoke to Toshiba who tell me that this is all down to microsoft as they understand as microsoft were doing all of this automatically they had undertake to update all the drivers in the new installation???

    Trying to contact microsoft seems to be impossible as they want an activation code but when I said I do not have one for Win 10. Was then told they would transfer me tech support and the inevitable disconnection occured. This after some 20 minutes waiting on the phone.

    Anybody got any ideas.

    Many thanks for any help.
    Even Device manager is not supporting the webcam driver.
    I believe they are still working on it and just a matter of time.
    I will let you know if I managed to have it fixed.
      My ComputerSystem Spec
  3.    31 Aug 2015 #3
    Join Date : Jun 2015
    UK
    Posts : 27
    Win 10 Pro
    Thread Starter

    Clean Install


    Hi Makkam

    Many thanks for your interest.

    I was rather frustrated with the lack of any meaningful response from Toshiba and in particular Microsoft who seem to have an automatic cut when transferred to technical support. I therefore carried out a Clean Install and that ended up without any driver problems and the upgrade working on my Toshiba.

    I do not think I can say my original problem was resolved but my laptop is working very well and I am more than happy with Win 10.
      My ComputerSystem Spec

 


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