Windows 10: Weird issue with headset cutting out.


  1. Posts : 56
    Windows 10 Pro 64-bit OEM
       29 May 2018 #1

    Weird issue with headset cutting out.


    Since upgrading to 1803. I find sometimes my HyperX Cloud Alpha headset sound and mic will cut out on me. Since this headset isn't a USB connected device. They're are no drivers for them. I don't see anything under device manager. They are connected to my front plugs on my case. I have to physically unplug and re plug them in to work. Any suggestions on solving this. Could it be a sound driver issue? Thanks.
      My ComputerSystem Spec

  2.    29 May 2018 #2

    Right-click the speaker icon in the lower right corner of the screen, select "Sounds", "Playback", double-click "Headphones", click "Advanced" and see if "Allow applications to take exclusive control of this device" is checked. If so, uncheck it, click "OK", then "OK" again.

    Ben
      My ComputerSystem Spec


  3. Posts : 56
    Windows 10 Pro 64-bit OEM
    Thread Starter
       30 May 2018 #3

    Ben Myers said: View Post
    Right-click the speaker icon in the lower right corner of the screen, select "Sounds", "Playback", double-click "Headphones", click "Advanced" and see if "Allow applications to take exclusive control of this device" is checked. If so, uncheck it, click "OK", then "OK" again.

    Ben
    Would it be beneficial to update my sound drivers to the latest realtek drivers?
      My ComputerSystem Spec

  4.    30 May 2018 #4

    You could try updating the drivers for your hardware. You should be able to roll them back if something goes wrong. Also, it would be nice to know if my suggestion helped.

    Ben
      My ComputerSystem Spec

  5. slicendice's Avatar
    Posts : 3,545
    Windows 10 Pro x64 v1809 Build 17763.104 (Branch: RS5 Release Preview)
       30 May 2018 #5

    ern88 said: View Post
    Would it be beneficial to update my sound drivers to the latest realtek drivers?
    It would be beneficial to try a full range of drivers for your hardware to see which one works best.
      My ComputersSystem Spec


  6. Posts : 56
    Windows 10 Pro 64-bit OEM
    Thread Starter
       30 May 2018 #6

    Ben Myers said: View Post
    You could try updating the drivers for your hardware. You should be able to roll them back if something goes wrong. Also, it would be nice to know if my suggestion helped.

    Ben
    Hey Ben,

    I'll will check out your suggestion when I get a chance. Just been busy. I will let you know. Thank you.
      My ComputerSystem Spec


 

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