Weird issue with headset cutting out.


  1. ern88
    Posts : 179
    Windows 11 Pro
       New #1

    Weird issue with headset cutting out.


    Since upgrading to 1803. I find sometimes my HyperX Cloud Alpha headset sound and mic will cut out on me. Since this headset isn't a USB connected device. They're are no drivers for them. I don't see anything under device manager. They are connected to my front plugs on my case. I have to physically unplug and re plug them in to work. Any suggestions on solving this. Could it be a sound driver issue? Thanks.
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  3. Ben Myers
    Posts : 582
    Windows 10 Home
       New #2

    Right-click the speaker icon in the lower right corner of the screen, select "Sounds", "Playback", double-click "Headphones", click "Advanced" and see if "Allow applications to take exclusive control of this device" is checked. If so, uncheck it, click "OK", then "OK" again.

    Ben
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  4. ern88
    Posts : 179
    Windows 11 Pro
    Thread Starter
       New #3

    Ben Myers said:
    Right-click the speaker icon in the lower right corner of the screen, select "Sounds", "Playback", double-click "Headphones", click "Advanced" and see if "Allow applications to take exclusive control of this device" is checked. If so, uncheck it, click "OK", then "OK" again.

    Ben
    Would it be beneficial to update my sound drivers to the latest realtek drivers?
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  6. Ben Myers
    Posts : 582
    Windows 10 Home
       New #4

    You could try updating the drivers for your hardware. You should be able to roll them back if something goes wrong. Also, it would be nice to know if my suggestion helped.

    Ben
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  7. slicendice
    Posts : 4,666
    Windows 10 Pro x64 21H1 Build 19043.1151 (Branch: Release Preview)
       New #5

    ern88 said:
    Would it be beneficial to update my sound drivers to the latest realtek drivers?
    It would be beneficial to try a full range of drivers for your hardware to see which one works best.
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  8. ern88
    Posts : 179
    Windows 11 Pro
    Thread Starter
       New #6

    Ben Myers said:
    You could try updating the drivers for your hardware. You should be able to roll them back if something goes wrong. Also, it would be nice to know if my suggestion helped.

    Ben
    Hey Ben,

    I'll will check out your suggestion when I get a chance. Just been busy. I will let you know. Thank you.
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