'No pen or touch input is available for this display' after reinstall

I've given up and gone back to Win10Home 1709 (using macrium) now'. version 1709 has a Human Interfaces Devices driver that 1803 didn't:

"KMDF HID Minidriver for Touch 12C Device"

Please, what I do need to backup that driver from v1709 and install it on a (otherwise useless) v1803 ?

thanks

.

thanks ed, I've bookmarked it for when I've regained the emotional strength to tackle it again!

EdTittel said:

Let us know, please!
--Ed--

I went back to 1709. Now Windows Update stopped forcing 1803 on me (which was the original problem I was trying to solve), so I was inclined to just leave it.

Out of morbid curiousity, I have today tried the 'ISO on a USB' method which previously got me to the '1803, but no touchscreen' status described in the first post.

It failed to update (five times, with slight variations on how I did it, each time, to experiment) - error; 0x800706BA - 0x20003.

For the last couple of days Windows Update has been saying I'm Up to date on 1709, so I'm going to leave it at that until something changes, I think....

btw, if anyone has a similar problem in the future and stumbles across this thread, I found a (long) thread here, which has a few pointers from people who were trying to deal with the same issue back at 1511, including a downloadable full set of drivers for the (16GB drive version) of this device (on page 9).
Black Friday - Windows 10 Connect 9 Tablet - £49 (Half Price) @ Tesco Direct - HotUKDeals

.

yer, i'm still on 1709. I'm happy there. Everything else is too stressful.

At least they have stopped trying to force 1803 on me.

I'm in exactly the same boat as you - same device and same problem - except I didn't think to make a backup of the operating system as it never occurred to me that a newer version of Windows 10 would suddenly not work for the touch screen.

Only thing I can think is to try and find older version of Windows - is your Viglen Tablet still working as expected?

BobSter2 said:

'No pen or touch input is available for this display' after Win10Home reinstall



After five solid days of bashing my head against a wall* trying to get Win1709 to update to 1803 on my Tesco Connect Win 10 Home tablet, I finally resorted to doing a reinstall from an ISO/usb from Media Creator. (The old version of Win 10 worked fine, but new security updates were backed-up behind a repeated failing/redownloading 1803 update and never installed).

.

The fresh installation won't respond to any touchscreen access (also is stuck in portrait mode), which is pretty useless for a small tablet with no external mouse or keyboard.

Hardware is Tesco Connect 8, manufactured by Viglen (both reasonably big-name companies here in the UK), otherwise I don't have much info on the hardware.
Atom processor; 1GB RAM, 32bit Win 10 Home, 32GB SSD, with a slot for a 32GB microUSB card

.

I found these drivers, but they don't help.
download.viglen.co.uk - /files/Tablet_PC/Connect 8/

.

I have looked for other drivers via a Windows "Check for updates". Windows found a few minor ("Defender", MST etc) updates and a couple of intel drivers, which didn't help.




Windows>System>About shows:
Device Specifications: Pen and Touch: No pen or touch input is available for this display

(the older (1709) version said "Limited Touch Support with 10 Touch points")

.

The machine is stuck in portrait mode (it used to rotate to landscape with the machine was rotated). The Action centre has no button for "Rotation Lock" and Windows> settings doesn't have an option to add it to the Action Centre. I can toggle 'tablet mode' on and off, but still no touch-screen.

.

I have rigged-up an external mouse via the microUSB/charger port (that is the only port, plus the uSD slot); The Accessibility on-screen keyboard works, so I can limp around to do some basic diagnostics, but can't (for example) do anything in Bios except look at the first page, as it needs an external keyboard, which I don't have.

.

I do have a Macrium image of the old, "won't do updates" 1709 version of Win10, so I could roll back to that if really necessary, but is there anything I can do to make the touchscreen on this new 1803 install work?



TIA

------------------------


* don't ask! - Stuff I tried to get the old version to update before giving up on it (probably redundant here, but included just-in-case):


regular positive path update gives 0x800706ba

Updates Troubleshooter gives 'Potential Windows UPdate Database error detected', not repaired.

Standalone troubleshooter (file: (20170905.cab) gives "Ununexpected error has occurred. The toubleshooting wizard can't continue".

sfc/scannow did not find any integrity violations

Media Creation tool: 'We couldn't install... 0xC1900101 - 0x2000D

0x800706BA - 0x20003 The installation failed in the SAFE_OS phase with an error during INSTALL_UPDATES operation

new w10 install tool (Windows10Upgrade9252.exe) run from C: gives "Something went wrong, 0xc190020e"

Resetting PC (from W10 Recovery menu) gives "There was a problem resetting your PC. No changes were made


Deleted all user data and apps gaving about 9GB freee disc space. Shrunk pagefile.sys from 2.GB to 1.xGB

Dism.exe /online /Cleanup-Image /StartComponentCleanup had no impact on WinSxS folder size

Tried using an 32GB microSD card to run all external installers/diagnostic tools. Windows didn't want to use any of the free space on it.


Fresh Start ("Refreshing your PC") gives "There was a problem resetting your PC. No changes were made


.