Windows 10: CD/DVD Drive has become invisible - Win10 Home x64 and Pro x32

  1.    1 Week Ago #1

    CD/DVD Drive has become invisible - Win10 Home x64 and Pro x32


    Both my main workstation (Win10 Home x64 v 1803) and Laptop (Win 10 Pro x32 1709) have developed an issue with the CD/DVD Drive which they never had a couple of weeks back prior to another round of unwanted updates.

    One specific program - Makemkv - reports it cannot find any optical drives when launched, but if a disk is opened manually via File > Open it works ok. Of course this may be just a program specific problem and I've posted a question on the relevant forum, as all other programs work OK.

    But things have become worse.

    On the laptop, the CD/DVD drive is now totally invisible to any program and doesn't appear even in Windows Explorer - it does show in Device Manager. I've tried resetting Windows but the problem still exists.

    I'm just about to do a clean install on the laptop to see if this fixes things but any other suggestions would be welcome. I don't really want to do a clean install on my Workstation but the laptop is only a 'play' machine so that's not a problem.

    Thanks.
    PS: Just tried a another play machine with Home x64 v1709 and Makemkv works ok on this one.
      My ComputerSystem Spec

  2.    1 Week Ago #2

    Right click your Start button, and choose Disk Management from the menu. Maximize the window when it opens and look at the bottom of the window. See if your CD/DVD has a drive letter assigned to it. If not, right click it and choose Change Driver Letter and Paths...

    :)
      My ComputerSystem Spec

  3.    1 Week Ago #3

    Access Denied said: View Post
    Right click your Start button, and choose Disk Management from the menu. Maximize the window when it opens and look at the bottom of the window. See if your CD/DVD has a drive letter assigned to it. If not, right click it and choose Change Driver Letter and Paths...

    :)
    Thanks for the reply.

    Yes, the CD/DVD drive is shown in Disk Management and has a drive letter assigned.

    The clean install of Win 10 on the laptop has not improved anything. According to Disk Management, there is no media in the drive when there clearly is. Perhaps it has died!
      My ComputerSystem Spec

  4.    1 Week Ago #4

    Sam Vimes said: View Post
    Thanks for the reply.

    Yes, the CD/DVD drive is shown in Disk Management and has a drive letter assigned.

    The clean install of Win 10 on the laptop has not improved anything. According to Disk Management, there is no media in the drive when there clearly is. Perhaps it has died!
    That is entirely possible. I have had quite a few of them die over the years. They open up, close and spin when you insert a disc but nothing happens when you try to open in Windows.
      My ComputerSystem Spec


  5. Posts : 716
    Windows 10
       1 Week Ago #5

    On the Laptop optical drive the optics come out on the Disc tray and they are prone to dust. So you can clean the mechanism around and then the optic itself. Very carefully, I use a torch at a low angle to highlight the dust with a magnifying glass to check. Clean the mount and the optics.
    It may have died and it is possible to replace those.

    With a Desktop drive the optics is difficult to get at, just buy a new drive, they are very cheap.

    You can go to the Device Manager, uninstall the optical drive unplug it if you can, connect again then scan for hardware changes.
      My ComputerSystem Spec


 

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