Windows 10 update possible conflict with HP Envy5540 printer Solved

  1.    09 May 2018 #1

    Windows 10 update possible conflict with HP Envy5540 printer

    I think a recent Windows10 software update has affected my printing ability, since my HP Envy (HP5540) no longer prints. The HP help desk spent one hour trying to get the printer to print via my PC with no success. It prints OK from my iPhone & iPad but not the PC. It will also print OK via the control panel on the printer (eg a test page), but I cannot print emails from my PC. They concluded that it was a Windows problem - it was OK till about 10 days ago.
    Has anybody else had this problem?
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 11,119
    Windows 10 Pro x64 Build 1803
       15 May 2018 #2

    Hi Cheltman Welcome to the TenForums @Cheltman

    Thanks for posting. I know this is a lot of work but have you considered a clean install? ( Yes you can shoot me !!)

    Pretty sure this is a driver issue which should be reset with a clean install.

    Came across this article as well. A lot of detail, which I have not tested myself.

      My ComputerSystem Spec

  3.    18 May 2018 #3

    Thanks Ken for your help.
    I eventually solved the issue with the help of the PC manufacturer with whom I had an extended warranty.
    They found a later version of Windows. downloaded it and the problem was solved.
    Definitely a Windows issue.
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 11,119
    Windows 10 Pro x64 Build 1803
       18 May 2018 #4

    By a later version you mean V1803?
      My ComputerSystem Spec

  5.    19 May 2018 #5

    I believe so, I am in Spain now - away from my PC, so can't check. They took over my computer remotely and spotted this right away - downloaded the later version and now everything is OK.
      My ComputerSystem Spec


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