Unknown Device in Device Manager After 1803 Update

Page 2 of 3 FirstFirst 123 LastLast
  1.    02 May 2018 #11

    First...I appreciate folks making an attempt to help. Per above, the hardware ID is listed as:


    When looked up in Google it is referenced as "Microsoft Bluetooth Protocol Support." I'm not at home at the moment put someone with the identical issue posted a screenshot here: Unknown device pops up in Device Manager when Bluetooth is turned on - Windows 10 Forums
      My ComputerSystem Spec

  2. Nuccii's Avatar
    Posts : 52
    Windows 10 Pro 64bit upgrade
       02 May 2018 #12

    I had 2 unknown devices show up in Device Manager to which it could not find drivers. I uninstalled them in device manager, rebooted the system and the unknown devices never came back nor was there any problem afterwards.
      My ComputerSystem Spec

  3. Posts : 22,882
    windows 10 professional version 1607 build 14393.969 64 bit
       02 May 2018 #13

    Please post an image of the hardware ID in device manager
      My ComputerSystem Spec

  4. Posts : 93
    Windows 10 Home Single Language
       02 May 2018 #14

    mccnavy said: View Post
    djdelarosa25...out of curiosity, what machine are you having the problem on...mine is a Dell XPS 13...maybe it is a device-specific bug?
    I'm also using a Dell, an Inspiron 14 7447. Perhaps it is related to the OEM (but if it is, then a reinstall of the Intel Bluetooth drivers should have fixed this).
      My ComputerSystem Spec

  5. Posts : 2
    windows 10 versin 1803 OS build 17134.1
       02 May 2018 #15

    I have same problem

    I have exacty same problem with you. I'm using dell inspiron 15 7567 And i've done looking for solution in internet to make this driver work properly but didn't found anything. i've used driverpack https://driverpack.io and they cant found that driver through online search too.

    if my bluetooth is off, unknown device in device manager disappear
    Click image for larger version. 

Name:	a.PNG 
Views:	7 
Size:	269.4 KB 
ID:	187127

    if my bluetooth is on, unknown device in device manager appear and it's annoying
    Click image for larger version. 

Name:	b.PNG 
Views:	7 
Size:	303.5 KB 
ID:	187129

    an this is the result from goole about BTH\MS_BTHL2CAP
    Click image for larger version. 

Name:	c.PNG 
Views:	4 
Size:	255.7 KB 
ID:	187130

    thank you in advance folks.. and hope someone have solution for this :)
      My ComputerSystem Spec

  6. Berton's Avatar
    Posts : 5,877
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       02 May 2018 #16

    Having drivers for older devices can be problematic, I'm now on a Dell Vostro 1510 and it has the Bluetooth marking on the keyboard cover but won't activate. Most times the Bluetooth is part of the Wireless/Wi-Fi adapter and can fail without taking the Wi-Fi out. The Wi-Fi can work without the Bluetooth but not the other way around. I had come into possession of a generic Bluetooth USB dongle, about the same small size of a wireless mouse, and because I like to use Bluetooth mice I plugged it in and Win10 picked it up and installed drivers.

    The only other hardware I haven't had luck with on a Notebook is trying to get drivers for an Express Card, similar to a PCMCIA card, but I just Disable it in Device Manager and go on.
      My ComputerSystem Spec

  7. Posts : 22,882
    windows 10 professional version 1607 build 14393.969 64 bit
       02 May 2018 #17


    This is the driver displayed on the Dell website:
    Intel 3160 7260 3165 7265 8260 8265 Bluetooth Driver | Dell US

    If that works you are set.
    If it fails then run the log collector and post a zip into this thread:
    (extract > open)
    In case there are any problems running the beta log collector use the text and images in this thread: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My ComputerSystem Spec

  8. Posts : 189
    Windows 10 (2), Win 8.1 (1), Win 7 (1)
       03 May 2018 #18

    This is a driver supplied by Windows 10. I have a Dell XPS 9550 and have not yet upgraded to v1803. My driver shows Microsoft as the provider and the version is 10.0.16299.15 which is for v1709 (the version I now have). It looks like v1803 has messed something up.

      My ComputerSystem Spec

  9.    03 May 2018 #19

    Why u search for drivers?
    The missing BTH\MS_BTHL2CAP is the built in stack driver from windows 10.(L2CAP implements the Bluetooth logical link control and adaptation protocol. )
    This is definitely a bug.
    I have a same with one of 4 machines.
    For now i will leave it because the few Bluetooth functions works ok that i tested.
    If u want to try to resolve it , u can try an in place upgrade.
      My ComputerSystem Spec

  10.    03 May 2018 #20

    johnpd...you're right and that is how I was conducting my online searches...to try to find that Windows 10 MS-supplied driver. It doesn't appear that there is a site where someone has made it available for situations like this.

    boombastik...I had to search for drivers because they are no longer on my machine. According to johnpd, he still sees them on his 1709 version of Windows 10. I don't see them on any of my 3 Windows 10 machines which is why I hoped that there was a repository online. Only the one laptop, apparently has the BT adapter that wants it.
      My ComputerSystem Spec

Page 2 of 3 FirstFirst 123 LastLast

Related Threads
I.ve recently noticed that ALL of my computers drives are listed as "Unknown" in Device Manager. I've checked in Properties to upgrade drivers only to be informed that the "best drivers for this device is already installed" against all the drives...
I can no longer use the mic that came with my Xbox 360 wired controller on my Windows 10 PC after I upgraded to the Creators Update a few days ago. In the Device Manager it is listed as 'Unknown device' and if I try to 'Upgrade Drivers' then I get...
Solved unknown device in device manager in Drivers and Hardware
Hey guys , I thought I might ask here as I don't seems to be getting a solution on Dells forum . Unknown device ACPI\CPL0002\2&DABA3FF&0 is showing up with a clean install of windows 10 pro on a dell alienware 13 ,2015 model . Any ideas what...
Greetings folks I have a problem that bugs me for years, I never intentionally solved it, sometimes those errors disappears and all USB ports work fine, sometimes they do not. So anyone can help me please, it would be great. Some of my ports...
I have a Dell Inspiron M731R laptop upgraded from Windows 8.1 to Windows 10 Home 64-Bit that suddenly quit connecting to the home network. Was using wireless, so switched to an Ethernet cable, but still no luck. I just discovered that ALL of the...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:04.
Find Us