Windows 10 version 1803 and found I have no audio. Using IDT HD Audio

The operating system is not a regular build.

Code:

Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

It is an insiders build.
Whether this is or is not related to the CODEC problems may be a question for Microsoft feedback.




The IDT High Definition Audio CODEC is displayed as a problem device.
The listing displays: This device cannot start.

Code:

IDT High Definition Audio CODEC	HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C3AB5&REV_1001\4&3171535E&0&0001	This device cannot start.

The listing displays the status: Error

Code:

Name	IDT High Definition Audio CODEC
Manufacturer	IDT
Status	Error
PNP Device ID	HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C3AB5&REV_1001\4&3171535E&0&0001
Driver	c:\windows\system32\drivers\stwrt64.sys (6.10.6457.0, 532.00 KB (544,768 bytes), 3/29/2013 6:52 AM)

There are two available drivers posted on the HP website.
One driver is for Windows 8 and one driver is for Windows 7.


HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support




Perform the following steps for installation:


1. Click the Download Only button.
2. At the File Download screen, click the Save button.
3. At the Save As screen, save the file to your Desktop.
4. If a message appears stating that the file already exists, click YES to overwrite file.
5. Double-click the icon for the update downloaded to your desktop, and then click NEXT.
6. Follow on-screen instructions.
7. If prompted to restart the system upon completion of the update, click YES and allow system to restart.

Code:

IDT Audio                                                      1.0.5902.0     IDT                        20180501

Code:

IDT High Definition Audio CODEC                                                  IDT High Definition Audio CODEC              oem12.inf              6.10.6457.0       True 20130302000000.******+***

Code:

sthda	IDT High Definition Audio CODEC	c:\windows\system32\drivers\stwrt64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No

Code:

sttray64.exe	c:\program files\idt\wdm\sttray64.exe	8108	8	200	1380	5/1/2018 2:01 PM	1.0.5927.3	433.00 KB (443,392 bytes)	5/1/2018 1:43 PM

Code:

sttray64	1.0.5927.3	433.00 KB (443,392 bytes)	5/1/2018 1:43 PM	IDT, Inc.	c:\program files\idt\wdm\sttray64.exe

Code:

stlang64	1.0.5927.3	2.36 MB (2,471,936 bytes)	5/19/2016 2:28 PM	IDT, Inc.	c:\program files\idt\wdm\stlang64.dll

Code:

stapi64	1.0.5927.3	488.00 KB (499,712 bytes)	3/29/2013 6:52 AM	IDT, Inc.	c:\windows\system32\stapi64.dll

Code:

Audio Service	STacSV	Stopped	Auto	Own Process	c:\program files\idt\wdm\stacsv64.exe	Normal	LocalSystem	0

Code:

BeatsOSDApp	c:\program files\idt\wdm\beats64.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Code:

SysTrayApp	c:\program files\idt\wdm\sttray64.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Code:

Event[117]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-05-01T03:06:43.228
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Donn-s-HP
  Description: 
A service was installed in the system.


Service Name:  IDT High Definition Audio CODEC
Service File Name:  \SystemRoot\system32\DRIVERS\stwrt64.sys
Service Type:  kernel mode driver
Service Start Type:  demand start
Service Account:

Code:

Event[120]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-05-01T03:06:43.743
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Donn-s-HP
  Description: 
A service was installed in the system.


Service Name:  Andrea ST Filters Service
Service File Name:  C:\Program Files\IDT\WDM\AESTSr64.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

Code:

Event[728]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-05-01T13:17:27.514
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Donn-s-HP
  Description: 
A service was installed in the system.


Service Name:  Andrea ST Filters Service
Service File Name:  C:\Program Files\IDT\WDM\AESTSr64.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

Code:

Event[892]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-05-01T13:39:23.705
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Donn-s-HP
  Description: 
A service was installed in the system.


Service Name:  Andrea ST Filters Service
Service File Name:  C:\Program Files\IDT\WDM\AESTSr64.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

Code:

Event[899]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-05-01T13:43:10.905
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Donn-s-HP
  Description: 
A service was installed in the system.


Service Name:  Andrea ST Filters Service
Service File Name:  C:\Program Files\IDT\WDM\AESTSr64.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

Code:

Event[902]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-05-01T13:43:17.905
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Donn-s-HP
  Description: 
A service was installed in the system.


Service Name:  Audio Service
Service File Name:  c:\program files (x86)\idt\ecsxpv_5902_012208\wdm\STacSV64.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

Code:

Event[989]:
  Log Name: System
  Source: Service Control Manager
  Date: 2018-05-01T13:56:38.441
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Donn-s-HP
  Description: 
A service was installed in the system.


Service Name:  Audio Service
Service File Name:  C:\Program Files\IDT\WDM\STacSV64.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

jdUnionngarden said:

Thanks for your detailed reply zbook,
1) Neither the IDT nor all the Microsoft items offer the rollback option (they are grey).
2) Part of my earlier troubleshooting was to update NVIDIA, so even though all of those items offer rollback, I'm guessing I would simply be restoring the previous NVIDIA state which didn't work. I passed on trying that.
3) I downloaded the 3 drivers and followed the steps to update my IDT High Definition CODEC; they are not recognized as drivers (all are .exe files) and I have a message that says there are no drives in that directory.
Rather than running the the .exe files, I'll wait to learn your next suggestion.
Thanks again! :)

As mentioned by another poster, right-click the CODEC, select "Update driver", "Browse my computer for driver software", then "Let me pick from a list of available drivers on my computer". If one is found, install it. You may have to restart the computer for the change to take effect.

Ben

This will be trial and error to find a working driver.
In the prior post follow steps 1 -7 for the Windows 7 driver:

Type:
Driver

Version:
6.10.6349.0 Rev. A

Operating Systems:
View all


Release date:
Jan 3, 2012

File name:
sp55681.exe (12.3 MB)

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

That's great.
I'm glad you got it sorted.