Windows 10: Windows 10 version 1803 and found I have no audio. Using IDT HD Audio Solved

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  1. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       02 May 2018 #11

    The operating system is not a regular build.
    Code:
    Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    It is an insiders build.
    Whether this is or is not related to the CODEC problems may be a question for Microsoft feedback.




    The IDT High Definition Audio CODEC is displayed as a problem device.
    The listing displays: This device cannot start.


    Code:
    IDT High Definition Audio CODEC	HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C3AB5&REV_1001\4&3171535E&0&0001	This device cannot start.

    The listing displays the status: Error


    Code:
    Name	IDT High Definition Audio CODEC
    Manufacturer	IDT
    Status	Error
    PNP Device ID	HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C3AB5&REV_1001\4&3171535E&0&0001
    Driver	c:\windows\system32\drivers\stwrt64.sys (6.10.6457.0, 532.00 KB (544,768 bytes), 3/29/2013 6:52 AM)



    There are two available drivers posted on the HP website.
    One driver is for Windows 8 and one driver is for Windows 7.


    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support




    Perform the following steps for installation:


    1. Click the Download Only button.
    2. At the File Download screen, click the Save button.
    3. At the Save As screen, save the file to your Desktop.
    4. If a message appears stating that the file already exists, click YES to overwrite file.
    5. Double-click the icon for the update downloaded to your desktop, and then click NEXT.
    6. Follow on-screen instructions.
    7. If prompted to restart the system upon completion of the update, click YES and allow system to restart.


    Code:
    IDT Audio                                                      1.0.5902.0     IDT                        20180501

    Code:
    IDT High Definition Audio CODEC                                                  IDT High Definition Audio CODEC              oem12.inf              6.10.6457.0       True 20130302000000.******+***

    Code:
    sthda	IDT High Definition Audio CODEC	c:\windows\system32\drivers\stwrt64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No

    Code:
    sttray64.exe	c:\program files\idt\wdm\sttray64.exe	8108	8	200	1380	5/1/2018 2:01 PM	1.0.5927.3	433.00 KB (443,392 bytes)	5/1/2018 1:43 PM

    Code:
    sttray64	1.0.5927.3	433.00 KB (443,392 bytes)	5/1/2018 1:43 PM	IDT, Inc.	c:\program files\idt\wdm\sttray64.exe

    Code:
    stlang64	1.0.5927.3	2.36 MB (2,471,936 bytes)	5/19/2016 2:28 PM	IDT, Inc.	c:\program files\idt\wdm\stlang64.dll

    Code:
    stapi64	1.0.5927.3	488.00 KB (499,712 bytes)	3/29/2013 6:52 AM	IDT, Inc.	c:\windows\system32\stapi64.dll

    Code:
    Audio Service	STacSV	Stopped	Auto	Own Process	c:\program files\idt\wdm\stacsv64.exe	Normal	LocalSystem	0

    Code:
    BeatsOSDApp	c:\program files\idt\wdm\beats64.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    Code:
    SysTrayApp	c:\program files\idt\wdm\sttray64.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    Code:
    Event[117]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-05-01T03:06:43.228
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Donn-s-HP
      Description: 
    A service was installed in the system.
    
    
    Service Name:  IDT High Definition Audio CODEC
    Service File Name:  \SystemRoot\system32\DRIVERS\stwrt64.sys
    Service Type:  kernel mode driver
    Service Start Type:  demand start
    Service Account:

    Code:
    Event[120]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-05-01T03:06:43.743
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Donn-s-HP
      Description: 
    A service was installed in the system.
    
    
    Service Name:  Andrea ST Filters Service
    Service File Name:  C:\Program Files\IDT\WDM\AESTSr64.exe
    Service Type:  user mode service
    Service Start Type:  auto start
    Service Account:  LocalSystem

    Code:
    Event[728]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-05-01T13:17:27.514
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Donn-s-HP
      Description: 
    A service was installed in the system.
    
    
    Service Name:  Andrea ST Filters Service
    Service File Name:  C:\Program Files\IDT\WDM\AESTSr64.exe
    Service Type:  user mode service
    Service Start Type:  auto start
    Service Account:  LocalSystem



    Code:
    Event[892]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-05-01T13:39:23.705
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Donn-s-HP
      Description: 
    A service was installed in the system.
    
    
    Service Name:  Andrea ST Filters Service
    Service File Name:  C:\Program Files\IDT\WDM\AESTSr64.exe
    Service Type:  user mode service
    Service Start Type:  auto start
    Service Account:  LocalSystem

    Code:
    Event[899]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-05-01T13:43:10.905
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Donn-s-HP
      Description: 
    A service was installed in the system.
    
    
    Service Name:  Andrea ST Filters Service
    Service File Name:  C:\Program Files\IDT\WDM\AESTSr64.exe
    Service Type:  user mode service
    Service Start Type:  auto start
    Service Account:  LocalSystem



    Code:
    Event[902]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-05-01T13:43:17.905
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Donn-s-HP
      Description: 
    A service was installed in the system.
    
    
    Service Name:  Audio Service
    Service File Name:  c:\program files (x86)\idt\ecsxpv_5902_012208\wdm\STacSV64.exe
    Service Type:  user mode service
    Service Start Type:  auto start
    Service Account:  LocalSystem



    Code:
    Event[989]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-05-01T13:56:38.441
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Donn-s-HP
      Description: 
    A service was installed in the system.
    
    
    Service Name:  Audio Service
    Service File Name:  C:\Program Files\IDT\WDM\STacSV64.exe
    Service Type:  user mode service
    Service Start Type:  auto start
    Service Account:  LocalSystem
      My ComputerSystem Spec

  2.    02 May 2018 #12

    Hi zbook,

    I get the same url for both Win 7 & Win 8 ...
    But slightly different for Product Name & S/N

    Originally the machine came with Win7:
    HP Pavilion HPE h9-1100 Phoenix Desktop PC series
    Windows 7, x64
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    -
    Latest OS Choice -> Windows 8, x64
    HP Pavilion HPE h9-1100 Phoenix Desktop PC series
    Windows 8, x64
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Using:
    S/N: 2MD2080KXY
    Results: HP Pavilion HPE h9-1110t Phoenix CTO Desktop PC
    And: Windows 8, x64 (automatic choice)
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    -
    Change to: Windows 7, x64
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Thanks,
    Note: Text version of above attached FYI <4-zbook_HP Pavilion HPE h9-1000 Phoenix Desktop PC series.txt>
      My ComputerSystem Spec

  3.    02 May 2018 #13

    jdUnionngarden said: View Post
    Thanks for your detailed reply zbook,
    1) Neither the IDT nor all the Microsoft items offer the rollback option (they are grey).
    2) Part of my earlier troubleshooting was to update NVIDIA, so even though all of those items offer rollback, I'm guessing I would simply be restoring the previous NVIDIA state which didn't work. I passed on trying that.
    3) I downloaded the 3 drivers and followed the steps to update my IDT High Definition CODEC; they are not recognized as drivers (all are .exe files) and I have a message that says there are no drives in that directory.
    Rather than running the the .exe files, I'll wait to learn your next suggestion.
    Thanks again! :)
    As mentioned by another poster, right-click the CODEC, select "Update driver", "Browse my computer for driver software", then "Let me pick from a list of available drivers on my computer". If one is found, install it. You may have to restart the computer for the change to take effect.

    Ben
      My ComputerSystem Spec


  4. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       02 May 2018 #14

    This will be trial and error to find a working driver.
    In the prior post follow steps 1 -7 for the Windows 7 driver:

    Type:
    Driver

    Version:
    6.10.6349.0 Rev. A

    Operating Systems:
    View all


    Release date:
    Jan 3, 2012

    File name:
    sp55681.exe (12.3 MB)

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

      My ComputerSystem Spec

  5.    02 May 2018 #15

    Thanks to all!

    Details:
    sp55681.exe For Win7 Only
    sp59424.exe For Win8 Only

    sp70787.exe: This worked after running 'Troubleshooting' and changing some settings.

    Looks like I'm all set ... until next time!
    It's certainly nice knowing you folks are here to assist when needed!

    Best,
    /jdU
      My ComputerSystem Spec


  6. Posts : 20,990
    windows 10 professional version 1607 build 14393.969 64 bit
       02 May 2018 #16

    That's great.
    I'm glad you got it sorted.
      My ComputerSystem Spec


 
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