Windows 10: Updated to 1803 and drivers won't work

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  1.    3 Weeks Ago #1

    Updated to 1803 and drivers won't work


    Hi all,

    I updated my Hp Probook 450 G4 to 1803 and many drivers are broken now e.g. graphics card, hotkeys. Also I noticed night light isn't working for me.

    Anyone experiencing issues with their drivers?
      My ComputerSystem Spec

  2.    3 Weeks Ago #2

    HI, try reinstalling the drivers.
      My ComputersSystem Spec


  3. Posts : 17,841
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #3
      My ComputerSystem Spec

  4.    3 Weeks Ago #4

    I did attempt to re-install drivers. Hotkeys worked initially now its broken again, also noticed the screen brightness on the keyboard isn't working either. Now I'm contemplating if I should go back the previous version. Only benefits so far is the fast boot ups and my windows explorer is working again, before it wouldn't show the recently opened folders, documents for that program.
      My ComputerSystem Spec

  5.    3 Weeks Ago #5

    1803 is broken I have reverted to 1709 twice now


    Main problem is graphic card driver will not install reverts to Win basic driver.

    I also have the new disk partition others have seen
      My ComputerSystem Spec


  6. Posts : 17,841
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #6

    There is a log collector that is used in another forum on Ten Forums.
    Please run the beta version of the log collector and post a zip into this thread for troubleshooting.

    BSOD - Posting Instructions - Windows 10 Forums
    On the bottom of the web page is the link for the beta log collector.
    (extract > open)
    Use the text and images in this thread in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My ComputerSystem Spec

  7.    3 Weeks Ago #7

    Thanks for the replies, sorry for the late reply been busy. I had tried reinstalling the Nvidia graphics drivers, they installed but did nothing. Also downloaded the latest intel drivers for the integrated graphics and wouldn't install at all.

    SILVER-SURFER (2018-05-03 23 01).zip

    EDIT: used the wrong bug log collector. Use the "SILVER-SURFER (2018-05-03 23 01)" file.
    Updated to 1803 and drivers won't work Attached Files
      My ComputerSystem Spec


  • Posts : 17,841
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #8

    Problem device:
    Code:
    Intel(R) HD Graphics 620	PCI\VEN_8086&DEV_5916&SUBSYS_8231103C&REV_02\3&11583659&2&10	43
    Troubleshoot with these steps:
    https://support.microsoft.com/en-us/...-error-code-43

    If the above works then you are set.
    If the above fails then update manually:

    Update the Intel GPU:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    or

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
      My ComputerSystem Spec

  •    3 Weeks Ago #9

    I couldn't roll back the drivers because it is on the microsoft drivers already. Tried uninstall the microsoft basic drivers, rebooted the computer then manually installed the intel graphics driver, installation went fine. Still no driver. I am really considering rolling back to the previous update when it seems 1803 doesn't take drivers .

    Click image for larger version. 

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      My ComputerSystem Spec


  • Posts : 17,841
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #10

    Run the beta log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    Use the text and images in this thread in case there are problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums

    Which of the two drivers did you try?
    Or did you try both drivers?
      My ComputerSystem Spec


  •  
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