USB devices not working after Device Manager spring clean

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  1. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Oct 2018 #21

    Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
    1) Do you have a Windows 1703 iso?

    2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    3) Uninstall Norton antivirus using the applicable uninstall tool
    Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool
    (Norton Ghost 15 Uninstall.bat) How to uninstall Norton Ghost 15 when the un-installation program fails.

    4) Uninstall spybot using the applicable uninstall tool
    Uninstall Tool - Spybot Anti-Malware and Antivirus : Spybot Anti-Malware and Antivirus

    5) Make sure that Windows defender is on

    6) Uninstall diskcryptor

    7) The above software can be reinstalled after a successful windows upgrade

    Code:
    Windows Resource Protection found corrupt files but was unable to fix some
    of them.
    Code:
    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0
    Image Version: 10.0.15063.0
    [===========================85.6%=================         ]
    Error: 0x800f0906
    The source files could not be downloaded.

    Code:
    BCM20702A0 USB\VID_0E0F&PID_0001\083E8EE36572 The drivers for this device are not installed.
    Fn and function keys ROOT\SYSTEM\0003 This device cannot work properly until you restart your computer.
      My ComputerSystem Spec

  2.    01 Oct 2018 #22

    Here are the results from step 7 SetupDiag
    USB devices not working after Device Manager spring clean Attached Files
      My ComputerSystem Spec

  3.    01 Oct 2018 #23

    1) Do you have a Windows 1703 iso?

    Yes I do.

    I have used it several times to get the USB hub working again (reinstall 1703 on top of 1703 - takes an hour or 2) but the hub usually dies again within a few days of doing a 1703 refresh.

    Once I got the hub working again just by rebooting (although normally this does not work) but it died within a few days.

    I have been living with the dead hub since posting this thread 6 months ago.
      My ComputerSystem Spec

  4.    01 Oct 2018 #24

    >>post an image of the virtual memory tab into the thread

    Click image for larger version. 

Name:	StartupRecovery.jpg 
Views:	10 
Size:	64.3 KB 
ID:	206356
      My ComputerSystem Spec


  5. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Oct 2018 #25

    1) When available please post an image of the virtual memory tab into the thread.

    2) For startup and recovery system failure:
    a) uncheck automatically restart
    b) change kernel memory dump to automatic memory dump
    c) reboot

    It can be easy to miss bsod when automatically restart is checked.
    When automatically restart is unchecked there should be a bsod window displaying a bugcheck and : (
    Sometimes there may be a misbehaving driver displayed in the form *.sys.
    If you see the start of a bsod it typically displays a % counter.
    Allow the % counter to rise to 100% so that there is sufficient time for the dump file formation.

    3) Disconnect the computer from the internet (remove ethernet and use a mechanical wifi off if available)
    4) Perform an in place upgrade repair using the windows 1703 iso
    5) Make sure that you select to have no windows updates during the repair
    6) After the repair open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /scanhealth
    9) dism /online /cleanup-image /restorehealth
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  6.    01 Oct 2018 #26

    1) When available please post an image of the virtual memory tab into the thread.

    Click image for larger version. 

Name:	VM.jpg 
Views:	9 
Size:	52.1 KB 
ID:	206365
      My ComputerSystem Spec

  7.    01 Oct 2018 #27

    2) For startup and recovery system failure:
    a) uncheck automatically restart
    b) change kernel memory dump to automatic memory dump
    c) reboot

    Done
      My ComputerSystem Spec


  8. Posts : 21,470
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Oct 2018 #28

    If the scannow and restorehealth options are fixed by the in place upgrade repair then make a new backup image.
    Once there is a new backup image download and install onto the desktop the windows 10 1803 iso.
    Then perform an in place upgrade repair using the widows 10 iso on the desktop.

    Please make sure the following steps are performed before any of the in place upgrade repairs:
    a) remove all drives except the windows drive (no storage drives) (the only flash drive is the windows 10 iso or no flash drive when the iso is on the desktop)
    b) remove all antivirus software (always on and manual) except windows defender
    c) remove all non-Microsoft drive encryption software
    d) place the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Windows 10 Tutorials


    Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials
    Download Windows 10
      My ComputerSystem Spec

  9.    01 Oct 2018 #29

    ^Will do

    Here is the last 2Mb of the CBS.log referred to in the CMD response from: sfc /scannow
    USB devices not working after Device Manager spring clean Attached Files
      My ComputerSystem Spec


 
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