Fresh install of Windows 10 & now can't scroll? Solved

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  1.    29 Apr 2018 #1

    Fresh install of Windows 10 & now can't scroll?


    Hi there! I'm Sixx, brand new here, & wanted to thank you all for letting me join this cool forum!

    So I guess I'll just jump right in. Well a friend & I just installed windows 10, from 7, & everything is working great, accept my scroll on the touch pad. I figured I would start here first to get an educated answer before I go trolloping through the internet. Can anyone give me any quick info??

    Thanks!
      My ComputerSystem Spec

  2. slicendice's Avatar
    Posts : 3,642
    Windows 10 Pro x64 v1809 Build 17763.134 (Branch: RS5 Release Preview)
       29 Apr 2018 #2

    Welcome to TenForums @Sixx

    If you are on an Asus laptop you need to go to the Asus support site and download the ATK package (ATKACPI driver and hotkey-related utilities) and then the ASUS Smart Gesture (Touchpad Driver).

    After you have first installed the ATK Package, you can then install the Touchpad Driver and all should be working as expected again.

    If you are on different hardware, then you need to find similar tools from that particular manufacturer site.
      My ComputersSystem Spec

  3.    29 Apr 2018 #3

    You can go to Device Manager, under Mice and other pointing devices, right click on touchpad and select update driver. Microsoft is pretty good in Win10 with device drivers. If that doesn't work, then you have to follow the advice of @slicendice
      My ComputerSystem Spec

  4.    29 Apr 2018 #4

    Well, I have a Toshiba satellite laptop. Thank you for the input, but I've done all those things and I believe I need syntax pointer device, or something? It doesn't show that at all, I have something else entirely.
      My ComputerSystem Spec

  5. essenbe's Avatar
    Posts : 11,481
    Windows 10 Pro and Windows 10 Pro Insider
       29 Apr 2018 #5

    Do you mean a Synaptics Touchpad Driver? It should be in your Toshiba drivers from Toshiba's site for your particular model of laptop.
      My ComputersSystem Spec

  6. slicendice's Avatar
    Posts : 3,642
    Windows 10 Pro x64 v1809 Build 17763.134 (Branch: RS5 Release Preview)
       30 Apr 2018 #6

    Sixx said: View Post
    Well, I have a Toshiba satellite laptop. Thank you for the input, but I've done all those things and I believe I need syntax pointer device, or something? It doesn't show that at all, I have something else entirely.
    Navigate to Toshiba Drivers Download Site and enter your computer model in the text box. You will see a drop-down list of multiple Toshiba Satellite models. Pick the right one and hit GO.

    From there you should find all the drivers and Toshiba related tools for your computer model.


    UPDATE: I can't find squat from that site until I know your exact computer model...
      My ComputersSystem Spec

  7.    30 Apr 2018 #7

    essenbe said: View Post
    Do you mean a Synaptics Touchpad Driver? It should be in your Toshiba drivers from Toshiba's site for your particular model of laptop.

    Yeppers.
    @slicendice, I've gone there twice & I know I'm probably doing something incorrect, but I have a Toshiba Satellite:Serial # 1C174037K. Thanks again for your help, I feel like such a noob!
      My ComputerSystem Spec

  8.    30 Apr 2018 #8

    Product Key


    I also am trying to activate my Win 10, but have no product key. Is there a way to get one without purchase?
      My ComputerSystem Spec

  9. slicendice's Avatar
    Posts : 3,642
    Windows 10 Pro x64 v1809 Build 17763.134 (Branch: RS5 Release Preview)
       30 Apr 2018 #9

    You can find the latest Synaptics drivers under Windows 8.0 64-bit downloads. (Version15.2.11.1)

    Let's take the activation a bit later since it's another beast...


    EDIT: If you can't find the link then here is the direct link for the correct page (use filters so you only see the Touchpad Driver):
    Toshiba Synaptics Driver
      My ComputersSystem Spec

  10. slicendice's Avatar
    Posts : 3,642
    Windows 10 Pro x64 v1809 Build 17763.134 (Branch: RS5 Release Preview)
       30 Apr 2018 #10

    Sixx said: View Post
    I also am trying to activate my Win 10, but have no product key. Is there a way to get one without purchase?
    I see you marked this thread as solved. Is everything working as expected now, including activation status?
      My ComputersSystem Spec


 
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