Wireless mouse points but doesn't type Solved

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  1.    27 Apr 2018 #1

    Wireless mouse points but doesn't type


    Hi


    My wireless Microsoft mouse worked fine for two hours; since then the pointer works but I cannot type. I am now in the strange situation of having the old mouse reconnected as well which allows me to only type, and the new one which allows me to only use the pointer. Team mouse. I have tried reinstalling and updating the mouse driver, reestablishing the wireless connection and disabling the fast startup option but none of these methods work. I'd be grateful if anyone could help out.


    Thank you
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 11,555
    Windows 10 Pro x64 Build 1803
       27 Apr 2018 #2

    Hi Gwynny Pyg.

    Please open device manager, click on view, click on show hidden devices.

    Connect the mouse you want to use. Uninstall all greyed out mice.

    Next could you uninstall all keyboards, Windows will re-install what it needs.

    Restart device (not a shutdown)

    Test

    If you are still having issue could you check your Windows Update history, at the bottom are drivers it installed for you. Any driver updates, for any hardware in the last week?

    Have you installed any new software or made any hardware changes in the last few days?

    There was a windows update released Monday, did your problems start shortly after this? (Your machine may not have rebooted until Tuesday or Wednesday.)


    Ken
      My ComputerSystem Spec

  3.    28 Apr 2018 #3

    Hi Ken. No driver updates in the last week, and no new software or hardware. The problem started last Wednesday about two hours after connecting a new mouse, so it might be related to the driver update? I've done all you said but unfortunately the problem remains. Thanks for your reply :)
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 11,555
    Windows 10 Pro x64 Build 1803
       28 Apr 2018 #4

    So if you connect your old mouse and delete all hidden mice and their software does you machine work okay with just the old mouse.

    What kind of mouse is your new mouse? Have you tried an older driver for this new mouse?
      My ComputerSystem Spec

  5.    28 Apr 2018 #5

    No Ken the old mouse will still not work after that, the pointer just doesn't appear. The new one is Microsoft. Just how do I go about using an older driver with the new mouse? Cheers
      My ComputerSystem Spec

  6.    29 Apr 2018 #6

    Actually the problem has worsened because it's now very problematic to type at all. It's very stop start; pressing keys works, then not, then works again.

    I looked again in Device Manager and there was now two keyboards listed instead of one. So I uninstalled both and restarted, and they both reappeared and the problem remains.
      My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 11,555
    Windows 10 Pro x64 Build 1803
       29 Apr 2018 #7

    Okay. Please connect the keyboard and the old mouse and assuming you have restore points enable you can try a system restore to a time before you installed the new mouse.

    Right click Start, left clcik run, type sysdm.cpl, system protection tab, system restore.

    Failing that I would try an in place repair. Something has been corrupted.

    I always recommend members make a backup of their data. The process is supposed to be non destructive.

    When you do this install the mouse you want to use. By the way is mouse and keyboard plugged into USB 2.0 ports?

    Repair Install Windows 10 with an In-place Upgrade
      My ComputerSystem Spec

  8.    30 Apr 2018 #8

    Thanks I'll try that soon. They are USB 3.0 ports.
      My ComputerSystem Spec

  9. f14tomcat's Avatar
    Posts : 38,201
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       30 Apr 2018 #9

    Gwynny Pyg said: View Post
    Thanks I'll try that soon. They are USB 3.0 ports.
    Just a shot.... mice and keyboards are generally plugged into USB2 ports, not USB3. That would include a dongle for a wireless mouse. I've seen reported issues with them in a USB3 port, they sometimes just do not play right. Just a guess, probably wrong. :)
      My ComputersSystem Spec

  10.    01 May 2018 #10

    Actually I was mistaken; I have two USB 3.0 and two 2.0 ports on the front of my tower that I've used invariably for the keyboard and mouse. But that's good to know; thanks f14tomcat. Anyway I borrowed a wired keyboard and this works just fine with only the new wireless mouse connected. So it looks like I'm all good now. Thanks guys.
      My ComputerSystem Spec


 
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