Windows 10: WD Black 6TB HDD issues/troubleshooting

Page 1 of 2 12 LastLast
  1.    22 Apr 2018 #1

    WD Black 6TB HDD issues/troubleshooting


    Hello all,

    Purchased a WD 6TB not too long ago and it seems to be having issues. I store several video files on the HDD among a number of other files. It often will hang when trying to load a folder or file. Sometimes when watching a video it will seem to pause for 1-2 minutes and then just continue playing. Sometimes it continues to happen other times it happens several times in row before fixing itself.

    I know I can simply format it and hope for the best but was wondering if there a way to test it, troubleshooting it before I go ahead and wipe. I have about 4TB of data on there currently.

    Please let me know what you need from me. My build specs in my profile are updated.

    Thanks!
      My ComputerSystem Spec

  2. topgundcp's Avatar
    Posts : 2,438
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       23 Apr 2018 #2

    1. Download: Downloading File /69241/CrystalDiskInfo7_6_0.zip - CrystalDiskInfo - OSDN and run to check if there's any yellow warning sign.
      and also look at the temp if it exceeds 40 degree C.
    2. Is this 6TB disk external or internal ? If External then there's an interface circuit inside the enclosure controlling disk I/O between it and the PC. If the interface is not well designed, the I/O speed can be varied from time to time. Transfer speed is much slower with USB interface than with Sata port.
    3. Check the power scheme. The default is set for 20 minutes, if there's no activity, the disk will spin down to save power. Set it to Never.
    4. After a while using the disk, the disk will be fragmented, files will scatter. You'd need to run Disk defragment to consolidate files on the Disk.
      My ComputerSystem Spec

  3.    23 Apr 2018 #3

    Do people actually read the OP's problem before responding with canned answers?

    He says the video will pause/hang for one or two minutes, then resume. The drive is not idle, so there's no reason to think that the power scheme is spinning down the drive. Scratch suggestion #3.

    The OP bought the drive "not too long ago" and has a few video files. Fragmentation is unlikely (and wouldn't result in 1-2 minutes of "hang" time. Scratch suggestion #4.
      My ComputerSystem Spec

  4.    23 Apr 2018 #4

    On a side note, do you do regular backups. It can be a bit more problematic with larger drives as to finding the right solution.
      My ComputersSystem Spec

  5.    23 Apr 2018 #5

    topgundcp said: View Post
    1. Download: Downloading File /69241/CrystalDiskInfo7_6_0.zip - CrystalDiskInfo - OSDN and run to check if there's any yellow warning sign.
      and also look at the temp if it exceeds 40 degree C.
    2. Is this 6TB disk external or internal ? If External then there's an interface circuit inside the enclosure controlling disk I/O between it and the PC. If the interface is not well designed, the I/O speed can be varied from time to time. Transfer speed is much slower with USB interface than with Sata port.
    3. Check the power scheme. The default is set for 20 minutes, if there's no activity, the disk will spin down to save power. Set it to Never.
    4. After a while using the disk, the disk will be fragmented, files will scatter. You'd need to run Disk defragment to consolidate files on the Disk.
    It's an internal HDD. Will do these when I get home later today but as the gentleman below mentioned. This happens when drive is active, I suppose the slow loading of a particular folder or the driver itself happens more when it is coming out of an idle state though?

    Drive is <12 months old.
    margrave55 said: View Post
    Do people actually read the OP's problem before responding with canned answers?

    He says the video will pause/hang for one or two minutes, then resume. The drive is not idle, so there's no reason to think that the power scheme is spinning down the drive. Scratch suggestion #3.

    The OP bought the drive "not too long ago" and has a few video files. Fragmentation is unlikely (and wouldn't result in 1-2 minutes of "hang" time. Scratch suggestion #4.
    Thank you for clarifying and saving me the time on the other 2 suggestions.

    swarfega said: View Post
    On a side note, do you do regular backups. It can be a bit more problematic with larger drives as to finding the right solution.
    I have a backup of all the data on this drive on an external HDD. Wiping is not an issue just something I'd rather avoid unless I absolutely have to.
      My ComputerSystem Spec

  6. jumanji's Avatar
    Posts : 759
    Windows 7 Ultimate 32bit
       23 Apr 2018 #6

    I would suggest that you test your WD Black Internal drive with Data Lifeguard Diagnostics for Windows. Even a new drive can become defective. The ultimate test is to use the manufacturer's diagnostic/repair utility.
    How to check if a WD drive is damaged or defective | WD Support
      My ComputerSystem Spec


  7. Posts : 3
    win 10 64bit home
       23 Apr 2018 #7

    just check power management - computer might be turning it off
      My ComputerSystem Spec


  8. Posts : 1,377
    W10 pro x64 and W8.1 x86
       23 Apr 2018 #8

    Although this may not be applicable in this instance, there are drives available that major on recording and playing back media... these drives are typically lower performing in absolute terms and may have slower spin speeds. The big difference is that they prioritise steady data flow above all else, even putting such things as error correction at a lower priority.

    One example is the Seagate "Video 3.5"
    WD Black 6TB HDD issues/troubleshooting Attached Files
      My ComputerSystem Spec

  9. storageman's Avatar
    Posts : 439
    Windows 10 Pro 1803 17134.137
       23 Apr 2018 #9

    Also if the OP hasn't already registered that drive with WD, he should, because the WD Black drives have a full 5 year warranty. I've had WD replace a couple of them in the past.
      My ComputersSystem Spec

  10.    30 Apr 2018 #10

    topgundcp said: View Post
    1. Download: Downloading File /69241/CrystalDiskInfo7_6_0.zip - CrystalDiskInfo - OSDN and run to check if there's any yellow warning sign.
      and also look at the temp if it exceeds 40 degree C.
    2. Is this 6TB disk external or internal ? If External then there's an interface circuit inside the enclosure controlling disk I/O between it and the PC. If the interface is not well designed, the I/O speed can be varied from time to time. Transfer speed is much slower with USB interface than with Sata port.
    3. Check the power scheme. The default is set for 20 minutes, if there's no activity, the disk will spin down to save power. Set it to Never.
    4. After a while using the disk, the disk will be fragmented, files will scatter. You'd need to run Disk defragment to consolidate files on the Disk.
    CrystalDiskInfo checks out fine. All in good status, 43 C temps.
    jumanji said: View Post
    I would suggest that you test your WD Black Internal drive with Data Lifeguard Diagnostics for Windows. Even a new drive can become defective. The ultimate test is to use the manufacturer's diagnostic/repair utility.
    How to check if a WD drive is damaged or defective | WD Support
    This program force closes 8 seconds into this test on this drive. Could not get it to work. This test runs fine on my 1.5TB WD Black.
    mblack said: View Post
    just check power management - computer might be turning it off
    Hard drive disks set to never turn off.
    Mooly said: View Post
    Although this may not be applicable in this instance, there are drives available that major on recording and playing back media... these drives are typically lower performing in absolute terms and may have slower spin speeds. The big difference is that they prioritise steady data flow above all else, even putting such things as error correction at a lower priority.

    One example is the Seagate "Video 3.5"
    I got a steal on the Black drive, been using them for a long time now. I actually have a 1.5TB WD Black this is also installed in the PC that I also use pretty consistently that has no issues. Thank you for the suggestion though as the drive is primarily video/audio files.
    storageman said: View Post
    Also if the OP hasn't already registered that drive with WD, he should, because the WD Black drives have a full 5 year warranty. I've had WD replace a couple of them in the past.
    This is something I need to do right now as it may be a failed drive. Any other tests I can run before going through that process?
      My ComputerSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
Good evening. I'm having serious issues with my video card. I have a Nvidia GTX 760 on Windows 10 64 bit. I was originally getting a code 43 on the device manager. The computer would start but I could not use dual monitors or play any games...
I've been experiencing some significant stability issues with my PC for a couple of months now. The problems often don't result in BSODs (maybe once or twice?) but rather things like: The screen(s) flash and then go full white and the system...
Our main modem has 4 Ethernet outputs. The need for more outputs came so I feed one of the modem's outputs to a hub, adding 4 more connections. All worked perfectly until our modem had issues & needed replacing. Our DSL internet company sent us a...
Hi everyone, I am having problems with a DELL 4200 and an eeePC 901, both of which occasionally just switch to a black screen while I'm working, so I eventually have to restart the computer and thereby lose all work that wasn't previously saved....
troubleshooting in General Support
Most of troubleshooting will not work and apps window will not open unless I restart at times, games will not run or will not work correctly also operating system freezes when sitting for a few mins.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:01.
Find Us