Audio drive problems, is it be repaired?

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  1.    20 Apr 2018 #1

    Audio drive problems, is it be repaired?


    Pls help as I'm quite new at this and I find online tutorials too complicated, so:
    just bought a new cheap laptop with win10 pre installed. there was lots of preinstalled stuff on it, so I searched it up and apparently resetting was the best option to clear it. storage shrunk to from 27 11GB so was quite happy, but then noticed the sound thing in the task bar had a red x on it (it was working ok before the reset). searched this problem and *apparently* best thing to do was finding the audio drive and remove it, restart and windows would resinstall it. but it didn't. Now when I run troubleshoot all it says is there's a missing audio drive, but no info re: how and where I can find it.
    Is this problem going to resolve eventually as the computer updates or is this a bit more complicated? Is there a specific one I could use instead of running all updates?
      My ComputerSystem Spec

  2.    21 Apr 2018 #2

    First thought, go to the PC vendor's site and download the correct sound driver. However, usually Windows will install the generic, basic function, High Definition audio driver so there are more problems. It sounds like the new install did not go correctly as one of the things Windows will install during the installation is the motherboard chipset drivers. If the chipset drivers are not installed then some devices can be missing as one of the things the chipset drivers do is identify all the devices on the motherboard.

    Suggest you start over and do another "clean" install.
    Follow the instructions from the forum tutorial.
    Clean Install Windows 10 Windows 10 Tutorials
      My ComputersSystem Spec


  3. Posts : 198
    Windows 10 Pro
       21 Apr 2018 #3

    Windows update will install any missing basic drivers :)
      My ComputerSystem Spec

  4.    21 Apr 2018 #4

    Windows update will install any missing basic drivers
    True on a proper install. However, since Windows apparently didn't install either the correct hardware sound driver or the generic High Definition Audio driver and provide sound, it sounds like the install is corrupted and needs a correct install.
      My ComputersSystem Spec

  5.    21 Apr 2018 #5

    Thank you , so what youíre actually saying there might be more serious problems like security?
      My ComputerSystem Spec

  6.    21 Apr 2018 #6

    Thanks . Makes sense as I can no longer so a reset (thereís a problem but it doesnít tell you what it is) .this tutorial looks really scary can I defo do it if Iíve never done this sort of things?
      My ComputerSystem Spec

  7.    22 Apr 2018 #7

    followed tutorials , got windows on usb , then installed .. this has made things worse actually. No network connection. How do I go back to previous version?
      My ComputerSystem Spec


  8. Posts : 384
    Windows 10 Home x64
       22 Apr 2018 #8

    w10noobie said: View Post
    followed tutorials , got windows on usb , then installed .. this has made things worse actually. No network connection. How do I go back to previous version?
    Like was mentioned earlier, you should visit the manufacturer site and download drivers.
      My ComputersSystem Spec

  9.    22 Apr 2018 #9

    Hi, thank you but wont it be impossible now as I canít go online? Basically all I can do now is use the puter to charge my phone. Is there anything I can do to fix it offline? I can see previous version of windows in my temp files , is this something I can access?
      My ComputerSystem Spec


  10. Posts : 384
    Windows 10 Home x64
       22 Apr 2018 #10

    w10noobie said: View Post
    Hi, thank you but wont it be impossible now as I canít go online? Basically all I can do now is use the puter to charge my phone. Is there anything I can do to fix it offline? I can see previous version of windows in my temp files , is this something I can access?
    How are you posting here?
      My ComputersSystem Spec


 
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