the "e" "g" "h" "num8" and "num9" keys doesnt work on W10


  1. Posts : 1
    w10
       #1

    the "e" "g" "h" "num8" and "num9" keys doesnt work on W10


    After i installed windows 10 on my Asus N53SV, the keyboard doesnt work properly.
    I look on the internet for help, but it looks like im the only one.

    I tried uninstall and reinstall almost everything i know. From keyboard driver, touchpad, etc.

    I dont know what else to do. Please help me.

    The weirdest thing is that by itself the problem fixed for like a month (i didnt do anything!), but now it started again.

    Thanks!!
      My Computer

  2. Clintlgm's Avatar
    Posts : 1,037
    Win 10 pro Upgraded from 8.1
       #2

    Not sure that your notebook support windows 10 lots of older Asus notebooks don't. It really sounds like a keyboard issue physically. If you haven't already downloaded your drivers from Asus Support Downloads for your specific notebook with windows 10 OS. The ATK package has a lot to do with keyboards. Don't use any driver except whats on the Asus site until you get it up and running again then if you want to try different drivers do them one at a time and spend some time sorting out that they don't have issues before moving on to the next. Windows native drivers will drive you crazy sometimes keep that in mind
      My Computers

  3. Sawuwaya's Avatar
    Posts : 31
    Windows 10 Pro (10.0.18362)
       #3

    I know with my ASUS notebook (I am running an ASUS Q504UAK 2-in-1) and whenever I update to the latest security update for Windows 10 it does not keep the Generic Monitor driver installed rather it "updates" to a PnP Monitor Lock (Standard) driver, which I think is a newer driver which works, but I cannot use my keyboard functions with that latter driver, it has to be the former.

    However, maybe I can be of further assistance. Ivan Ridao's site has the latest updates for the ASUS notebooks and desktops because ASUS usually keeps the same utility drivers even though they keep coming out with new computer notebook models and styles. He helped me out from when I went from Windows 10 v17xx to v1903 my ATKAPI old driver was not doing its job and I had to update from v1.0.0050 to v1.0.0060. Maybe that is all you need to get your keyboard up and working.
      My Computer


 

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