Installed new ram and clock shows zero

Hi. I didn't know where to post this so I put it here.

So I added 4gb of ram to my laptop to bring it up to 8gb. So its 2 slots 4gb each. Windows recognizes it in task manager/memory and the bios sees it, system information etc. The computer seems fine.

But, when I run cpu z or speccy, they both show 0 (zero) under clock under Memory/Ram. I've asked about this at another forum and it was suggested to remove the new ram. So I did but when i check speccy again, it still shows no clock with the original ram. My understanding is showing no clock is not a good thing.

So i did a bios reset to default settings and nothing changes. I don't even know if it was always showing no clock info with original ram because I didn't look before adding new ram because I didn't know it was a thing.

So I was wondering... what does that indicate? Any solutions? Thanks.

An example of what I mean:

Speccy uses the same SDK to get hardware info as CPU-Z so they will display the same information.

Obviously your system is working so the memory clocks aren't actually 0. It's possible that CPU-Z/Speccy just don't have support for your CPU yet. I wouldn't worry about it

Hi,
Never buy single slicks
Always buy kits for whatever amount of ram you want to upgrade too
8gb 2x4gb kit ....... this insures compatibility.

What ever original ram will be now backup sticks if you some how have to rma the new ram kit.

Hi PolarNettles. Thank you.

So i've been getting help with this on the hp support forum and the person who is helping seems to think this indicates something's wrong with the memory. I mentioned what you said haven't heard back yet.

Do you know if there is another similar tool that maybe looks at it from a different angle than speccy/cpu z?

The cpu is not really exotic at least I don't think so .. maybe its an updated version I don't know... its amd a6 9220 radeon r4, 5 computer cores 2C + 3G. Though I did see something about they are updated for AMD on ravel ridge or something like that that I've seen with this laptop with drivers. They updated within past 2 months. Maybe they are missing this.

I guess I can try asking in one of these cpuz type forums.

Hi,
Remove the new stick and use this to see what the upgrades are for the unit
Crucial System Scanner | Crucial.com

ThrashZone said:

Hi,
Never buy single slicks
Always buy kits for whatever amount of ram you want to upgrade too
8gb 2x4gb kit ....... this insures compatibility.

What ever original ram will be now backup sticks if you some how have to rma the new ram kit.

I'm just going to return it back to Amazon.

And i may do the same with laptop to its store since it is new but I trying to see if there really is an issue.

ThrashZone said:

Hi,
Remove the new stick and use this to see what the upgrades are for the unit
Crucial System Scanner | Crucial.com

That's the tool I used to get the ram. I also made sure on amazon that it was totally compatible.

I've already removed the new stick. The old stick is behaving this way too.

Hi,
Like I said never buy one stick buy kits :)

tomseys said:

So i've been getting help with this on the hp support forum and the person who is helping seems to think this indicates something's wrong with the memory. I mentioned what you said haven't heard back yet.

If all the memory is usable then this is purely a tool reporting problem.

Do you know if there is another similar tool that maybe looks at it from a different angle than speccy/cpu z?

You can try HWiNFO - Hardware Information, Analysis and Monitoring Tools .

The cpu is not really exotic at least I don't think so .. maybe its an updated version I don't know... its amd a6 9220 radeon r4, 5 computer cores 2C + 3G. Though I did see something about they are updated for AMD on ravel ridge or something like that that I've seen with this laptop with drivers. They updated within past 2 months. Maybe they are missing this.

I guess I can try asking in one of these cpuz type forums.

I am not familiar with how you get the timing information from AMD processors (it's very easy on Intel). Maybe someone with more experience with AMD can comment.

PolarNettles said:

If all the memory is usable then this is purely a tool reporting problem.

Thanks again PolarNettles.
I'm going to download that tool. I saved some images from when i had both sticks in. So it showed this in taskmanager:

r:

And the bios and system info also reflected the 8GB.

But like I said speccy/cpuz showed:



So I'll see what this tool does and maybe I'll email cpuz..