Windows 10: Installed new ram and clock shows zero

Page 1 of 2 12 LastLast

  1. Posts : 533
    Windows 10 Home - Version 1803 - Build 17134.137
       22 Mar 2018 #1

    Installed new ram and clock shows zero


    Hi. I didn't know where to post this so I put it here.

    So I added 4gb of ram to my laptop to bring it up to 8gb. So its 2 slots 4gb each. Windows recognizes it in task manager/memory and the bios sees it, system information etc. The computer seems fine.

    But, when I run cpu z or speccy, they both show 0 (zero) under clock under Memory/Ram. I've asked about this at another forum and it was suggested to remove the new ram. So I did but when i check speccy again, it still shows no clock with the original ram. My understanding is showing no clock is not a good thing.

    So i did a bios reset to default settings and nothing changes. I don't even know if it was always showing no clock info with original ram because I didn't look before adding new ram because I didn't know it was a thing.

    So I was wondering... what does that indicate? Any solutions? Thanks.

    An example of what I mean:

    Click image for larger version. 

Name:	Capture5.PNG 
Views:	79 
Size:	16.5 KB 
ID:	181859
      My ComputerSystem Spec

  2.    22 Mar 2018 #2

    Speccy uses the same SDK to get hardware info as CPU-Z so they will display the same information.

    Obviously your system is working so the memory clocks aren't actually 0. It's possible that CPU-Z/Speccy just don't have support for your CPU yet. I wouldn't worry about it
      My ComputerSystem Spec


  3. Posts : 3,362
    3-Win-7Prox64 2-Win10Prox64
       22 Mar 2018 #3

    Hi,
    Never buy single slicks
    Always buy kits for whatever amount of ram you want to upgrade too
    8gb 2x4gb kit ....... this insures compatibility.

    What ever original ram will be now backup sticks if you some how have to rma the new ram kit.
      My ComputersSystem Spec


  4. Posts : 533
    Windows 10 Home - Version 1803 - Build 17134.137
    Thread Starter
       22 Mar 2018 #4

    Hi PolarNettles. Thank you.

    So i've been getting help with this on the hp support forum and the person who is helping seems to think this indicates something's wrong with the memory. I mentioned what you said haven't heard back yet.

    Do you know if there is another similar tool that maybe looks at it from a different angle than speccy/cpu z?

    The cpu is not really exotic at least I don't think so .. maybe its an updated version I don't know... its amd a6 9220 radeon r4, 5 computer cores 2C + 3G. Though I did see something about they are updated for AMD on ravel ridge or something like that that I've seen with this laptop with drivers. They updated within past 2 months. Maybe they are missing this.

    I guess I can try asking in one of these cpuz type forums.
      My ComputerSystem Spec


  5. Posts : 3,362
    3-Win-7Prox64 2-Win10Prox64
       22 Mar 2018 #5

    Hi,
    Remove the new stick and use this to see what the upgrades are for the unit
    Crucial System Scanner | Crucial.com
      My ComputersSystem Spec


  6. Posts : 533
    Windows 10 Home - Version 1803 - Build 17134.137
    Thread Starter
       22 Mar 2018 #6

    ThrashZone said: View Post
    Hi,
    Never buy single slicks
    Always buy kits for whatever amount of ram you want to upgrade too
    8gb 2x4gb kit ....... this insures compatibility.

    What ever original ram will be now backup sticks if you some how have to rma the new ram kit.
    I'm just going to return it back to Amazon.

    And i may do the same with laptop to its store since it is new but I trying to see if there really is an issue.
      My ComputerSystem Spec


  7. Posts : 533
    Windows 10 Home - Version 1803 - Build 17134.137
    Thread Starter
       22 Mar 2018 #7

    ThrashZone said: View Post
    Hi,
    Remove the new stick and use this to see what the upgrades are for the unit
    Crucial System Scanner | Crucial.com
    That's the tool I used to get the ram. I also made sure on amazon that it was totally compatible.

    I've already removed the new stick. The old stick is behaving this way too.
      My ComputerSystem Spec


  8. Posts : 3,362
    3-Win-7Prox64 2-Win10Prox64
       22 Mar 2018 #8

    Hi,
    Like I said never buy one stick buy kits :)
      My ComputersSystem Spec

  9.    22 Mar 2018 #9

    tomseys said: View Post
    So i've been getting help with this on the hp support forum and the person who is helping seems to think this indicates something's wrong with the memory. I mentioned what you said haven't heard back yet.
    If all the memory is usable then this is purely a tool reporting problem.

    Do you know if there is another similar tool that maybe looks at it from a different angle than speccy/cpu z?
    You can try HWiNFO - Hardware Information, Analysis and Monitoring Tools .

    The cpu is not really exotic at least I don't think so .. maybe its an updated version I don't know... its amd a6 9220 radeon r4, 5 computer cores 2C + 3G. Though I did see something about they are updated for AMD on ravel ridge or something like that that I've seen with this laptop with drivers. They updated within past 2 months. Maybe they are missing this.

    I guess I can try asking in one of these cpuz type forums.
    I am not familiar with how you get the timing information from AMD processors (it's very easy on Intel). Maybe someone with more experience with AMD can comment.
      My ComputerSystem Spec


  10. Posts : 533
    Windows 10 Home - Version 1803 - Build 17134.137
    Thread Starter
       22 Mar 2018 #10

    PolarNettles said: View Post
    If all the memory is usable then this is purely a tool reporting problem.
    Thanks again PolarNettles.
    I'm going to download that tool. I saved some images from when i had both sticks in. So it showed this in taskmanager:

    r:Click image for larger version. 

Name:	new.png 
Views:	51 
Size:	120.7 KB 
ID:	181897

    And the bios and system info also reflected the 8GB.

    But like I said speccy/cpuz showed:

    Click image for larger version. 

Name:	new2.png 
Views:	51 
Size:	133.3 KB 
ID:	181898

    So I'll see what this tool does and maybe I'll email cpuz..
      My ComputerSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
I had a user complain he couldn't see (& delete) a lock file our program had created. I can find it in a command prompt, dir /ah (and NOT dir /as). In Explorer, Folder Options->View->Uncheck "Hide Protected operating System Files" which stops...
Hello. I have Gigabyte 1080 Xtreme. After upgrade to Windows Anniversary i have weird problem with fps spikes in GTA V and Rise of Tomb Raider. In GTA V and Rise of Tomb Raider i am getting random fps dips for a second. During fps dip there is...
MicroSD shows up with diminished capacity (128gb shows up as 200MB card). It shows up with no data. It shows up a "Secure Digital Storage Device" Links: ASUS VivoTab Note 8 (M80TA) | Tablets | ASUS USA Amazon.com: Gigastone MicroSDXC 128GB C10...
Hi: I upgraded Win 7 Pro to Win 10 Pro a few months ago. My desktop looks "similar" to Win 10. Or am I confused? All works fine. This is a Lenovo T530 laptop. "Settings" shows Win 10 Pro is activated. The Seven Forums System Info tool shows OS is...
Receive error of no audio driver is installed, yet conextant driver is working properly. Have installed RealTec driver, but does not show in Device Manager. Using Windows 10 Preview build.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:52.
Find Us