Windows 10: Mouse won't work in Safe Mode

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  1.    16 Mar 2018 #1

    Mouse won't work in Safe Mode


    Is there any downside to performing a Repair Install?

    I've been stumped by an issue: my mouse will not work in Safe Mode. It works in BIOS (a UEFI bios); it works in WinPE rescue media; it works in Macrium Rescue media; it works in Windows 10.

    I've tried selecting every USB port, to no avail. (I have a USB keyboard: using its USB port, the mouse still won't work in Safe Mode. The keyboard will work in each USB port.)

    The mouse works in Safe Mode in different computer.

    I don't know if this is a driver issue or a registry issue. If I perform a Repair Install, would there be a chance of a fix?

    Thanks,
    Ken
      My ComputerSystem Spec

  2.    16 Mar 2018 #2

    Best post a specific thread on this e.g. under Drivers. When you do, please state the type of mouse, wired or wireless etc, and what you see in Device Manager for that mouse in Safe Mode on the two PCs.s
      My ComputerSystem Spec

  3.    16 Mar 2018 #3

    iamc3k said: View Post
    The mouse works in Safe Mode in different computer.
    .
    I'm no techie, but it looks as if you have tried all the combinations, except two (which might not be important):

    1) A DIFFERENT mouse in all combinations on your normal computer.

    2) Your mouse in non-safe mode on different computer.

    Better safe than sorry :)

    Thanks.
      My ComputerSystem Spec

  4.    16 Mar 2018 #4

    dalchina said: View Post
    Best post a specific thread on this e.g. under Drivers. When you do, please state the type of mouse, wired or wireless etc, and what you see in Device Manager for that mouse in Safe Mode on the two PCs.s
    I'll do that...once I find the "Drivers" thread. (BTW, due to the inability to navigate with the mouse in Safe Mode, I haven't the slightest idea how to open Device Manager in Safe Mode with that mouse.)

    New thread: Mouse won't work in Safe Mode - Windows 10 Forums

    OldGrantonian said: View Post
    .
    I'm no techie, but it looks as if you have tried all the combinations, except two (which might not be important):

    1) A DIFFERENT mouse in all combinations on your normal computer.

    2) Your mouse in non-safe mode on different computer.

    Better safe than sorry :)

    Thanks.
    1) Different mouse does work. But not ALL mice. Some do, some don't (1 of 3 work).
    2) "Bad" Mouse on a different computer works in all situations: normal use, safe mode and any other environment I can create.

    Thanks.
      My ComputerSystem Spec

  5.    16 Mar 2018 #5

    Mouse won't work in Safe Mode


    Folks,

    I was directed over here from Repair Install Windows 10 with an In-place Upgrade - Page 72 - Windows 10 Tutorials

    I have a mouse (USB, Logitech G502) which seems to work very well in Windows10, WinPE, and Macrium Rescue environment (which uses WinPE as its base). The mouse navigates in my BIOS menu, as well.

    Safe Mode renders my mouse totally inoperative. There are no lights illuminated on the mouse. (It has some bling lighting on it. One of those RGB models.)

    I'm running a Gigabyte Z170X-UD5 mobo with an i7-6700k at stock settings.

    The mouse works fine in Safe Mode in a DIFFERENT computer.

    In Safe Mode, I have tried swapping USB ports with my keyboard. The keyboard works in every USB port: the mouse works in none.

    I welcome any ideas which can help resolve this.

    Thanks,
    Ken
      My ComputerSystem Spec

  6.    16 Mar 2018 #6

    iamc3k said: View Post
    I'll do that...once I find the "Drivers" thread. (BTW, due to the inability to navigate with the mouse in Safe Mode, I haven't the slightest idea how to open Device Manager in Safe Mode with that mouse.)
    I'm too lazy to try, but does the touch-pad not work in Safe mode?

    How about this? It's 2 years old:

    How to Move Your Mouse Cursor without a Mouse
      My ComputerSystem Spec

  7.    16 Mar 2018 #7

    (BTW, due to the inability to navigate with the mouse in Safe Mode, I haven't the slightest idea how to open Device Manager in Safe Mode with that mouse.)
    Windows key + R
    control /name Microsoft.DeviceManager
    (return)
    displays Device Manager.

    I'll do that...once I find the "Drivers" thread
    Click image for larger version. 

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      My ComputerSystem Spec

  8. Bree's Avatar
    Posts : 8,832
    10 Home x64 (1809) (10 Pro on 2nd pc)
       16 Mar 2018 #8

    iamc3k said: View Post
    BTW, due to the inability to navigate with the mouse in Safe Mode, I haven't the slightest idea how to open Device Manager in Safe Mode with that mouse.
    Keyboard-only method:
    WinKey (or Ctrl+Esc) to bring up Start menu
    start typing: DEVICE MANAGER
    When it appears as 'Best match', hit Enter.
      My ComputersSystem Spec

  9.    16 Mar 2018 #9

    In Device Manager, with the highlight on "Mice and other pointing devices", how does one expand the entry?

    Hitting Enter simply launches a non-helpful dialog.

    Thanks.
      My ComputerSystem Spec

  10. f14tomcat's Avatar
    Posts : 37,063
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       16 Mar 2018 #10

    OldGrantonian said: View Post
    In Device Manager, with the highlight on "Mice and other pointing devices", how does one expand the entry?

    Hitting Enter simply launches a non-helpful dialog.

    Thanks.
    Shift+F10 simulates "Right Click", then Enter is same as "Left Click"
      My ComputersSystem Spec


 
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